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Aurora: Activity limits
Activity Limits settings limit rapid actions like publishing, commenting, or private messaging within short intervals in your community. For example, if a member attempts to publish or send private messages or post images too frequently, they will be temporarily restricted, ensuring the community remains focused on meaningful engagement rather than automated or disruptive behavior. You can find this setting under Settings > Moderation > Activity Limits. Below is a screenshot of Activity Limits feature options: There are three sections under Activity Limits: Default Limits: These limits are set at the community level and apply to all members. Select Edit for Default Limits to enter activity limit values. A window to enter the number of posts at various intervals of time opens. In the Duplication limit in 1 hour field if you enter: 0, then there is no limit on duplicate posts. Members can post any number of identical posts. 1, then no duplicate posts are not allowed. 2 or higher, then members can publish up to the specified number of identical posts. Role-Based Overrides: You can specify specific roles from your community and set different activity limits. For members with these roles, the limits defined in this section override the default limits. Select Edit for Role-Based Overrides to enter activity limit values. In the Apply only to following roles field, add the roles that should have different limits from the default. Role Exclusion: You can specify community roles whose members should be exempt from activity limits. These are trusted members, or most often, Admins and Moderators. Also, when added, all members with these roles are automatically granted the Bypass activity limits permission. Select Edit for Role Exclusion to add roles. Note: The Bypass flood control permission that was introduced in Aurora version 24.12 is now renamed to Bypass activity limits. Related topics: Flood controls for Aurora communitiesFlood controls for Aurora communities
With Khoros, there are limits on how often people are allowed to post, upload images, videos, and attachments, tag content, send private messages, and other community actions before triggering activity limits. Activity limits are in place to help combat potential spam. Note: Those with the Administrator and Moderator role are exempt from activity limit restrictions; these thresholds affect only regular members. The following table lists the default activity rate settings for various actions performed by the member within a specified period of time. Actions Activity Limits Post content A member can't post more than: 5 posts in 30 seconds 15 posts in 10 minutes 50 posts in an hour Send Private Messages A member can't send more than: 5 private message in 30 seconds 15 private messages in 10 minutes 50 private messages in an hour Upload Images A member can't upload more than: 100 images at a time 5000 images per day 5000 images in the community Upload Videos A member can’t upload more than 500 videos in the community. Upload Attachments Members can’t upload more than 100 attachments per post per day. Like content A member can't give more than: 50 likes per minute 500 likes per hour 5000 likes per day Tag content A member can’t add more than: 50 tags per minute 500 tags per hour 5000 tags per day Mention people A member can’t mention more than 50 members in single post. Related topics: Activity limitsAurora: Filter the Analytics Dashboard
Aurora Analytics enables you to filter data for more granular insights. You can filter based on: Roles Ranks New Topics Username Thread ID To add filters to your dashboard: Open the Account menu and select Analytics. On the dashboard page, select + Filter. Select a filter. Enter relevant values to filter. Select Add. The dashboard displays data for the selected filter. Let's look at an example of filtering data for specific roles. Assume that you want to view metrics and activities by Administrators for the "Products" category in your community for the last 30 days. To filter for this data: Change the scope to Products. Set the date range to Last 30 days. Select +Filter. Select Roles. Select Administrator from the menu. Select Add. The Dashboard displays metrics and activities by Administrators for the "Products" category for the last 30 days. Thread ID You can use this filter to view the metrics related to a particular thread or topic in your community. The Thread ID is the ID found at the end of the community URL. For example, in the below URL, "236502" is the Thread ID for a topic in the community: https://community.khoros.com/kb/supportinformation/khoros-cookies-datasheet-community-care-marketing-khoros-bot/236502 You can add this filter under Dashboard and Reports by selecting the Filter option. You can add more than one Thread ID to the filter. After you select Add, the dashboard displays the metrics for the added Thread IDs or, in other words, the topics with those Thread IDs. Related topics: About Dashboard Settings Scope Analytics data to specific place in the community Set date ranges and data comparison time frame for Aurora Analytics Dashboard Set the Trending Discussions options for Aurora Dashboard View metrics by content type Aurora Analytics Metric Definitions2025 Khoros Holiday Production Freeze Schedule
To ensure we provide the best service possible and to minimize the risk of service disruptions during periods of high customer activity, Khoros implements annual freezes across all Khoros-managed production environments. These windows align with internal company holidays to ensure consistent coverage and reduce risk. These company-wide freezes apply to all Khoros products and internal applications. During these periods, no production-level changes—such as infrastructure updates, plugin deployments, new launches, software releases, or upgrades—will be approved or executed. 2025 Freeze Schedule Spring Holidays Friday 4/18 12:01 am PT - Monday 4/21/2025 11:59 pm PT Juneteenth Wednesday 6/18 12:01 am PT - Thursday 6/19/2025 11:59 pm PT Thanksgiving TBD November Winter Holidays TBD mid-December - early January Outages and Severity 1 Issues This does not impact our ability to manage outages or other severity 1 level issues. To receive severity 1 support at any time, email outage@khoros.com. When contacting us, please include the nature of the service outage or security risk, a link to the impacted environment, and your contact information.Aurora: Enable languages in your community
From Designer, you can define which languages are used in your community. You can also set which language to use by default. English is set as the default language for all new communities. To enable additional languages in your community: Open the Account menu and go to Designer > Community Text. In the row of Enabled languages, select Edit. Use the Add language drop-down menu to select languages you want to be available in your community. Enabled languages list above the Add language menu. Select Remove beside a language in that list to remove languages you no longer need. (Optional) If you want to set a language other than English as the default, in the row of that language in the Enabled languages list, select Set as Default. Select Save. Related topics: About Aurora community languagesKhoros Support Hours & Observed Holidays
Hours of Operation On Severity 1 Service Incidents, Khoros hours of operation are 24/7/365. For all others, standard hours of operation for Khoros Support are as follows (Monday - Friday): Region Hours (Regional) Hours (PST) Americas 6 AM – 6 PM PST 6 AM – 6 PM PST EMEA 7 AM – 6 PM GMT 11 PM - 10 AM PST APAC 7 AM – 4 PM IST 5:30 PM – 2:30 AM PST Additional hours of operation are available with additional support levels or on some grandfathered agreements. Coverage for major holidays, as defined by Khoros regional support, is limited to Severity 1 issues only. Observed Holidays for 2025 Americas New Year’s Day (observed) January 1 Martin Luther King Jr. Day January 20 President’s Day February 17 Spring Holiday April 18 Memorial Day May 26 Juneteenth June 19 Independence Day July 4 Labor Day September 1 Thanksgiving Day November 27 Day after Thanksgiving November 28 Christmas Eve December 24 Christmas Day December 25 New Year's Eve December 31 EMEA New Year’s Day January 1 Good Friday April 18 Easter Monday April 21 May Bank Holiday May 5 Spring Bank Holiday May 26 Juneteenth June 19 Summer Bank Holiday August 25 Christmas Day December 25 Boxing Day December 26 APAC New Year's Day January 1 Australia Day January 27 Good Friday April 18 Easter Monday April 21 Anzac Day April 25 King's Birthday June 9 Juneteenth June 19 Bank Holiday August 4 Labour Day October 6 Christmas December 25 Boxing Day December 26 Take special note to the holidays based on your location, as they may differ from public holidays in your specific country. Example: If your organization falls within the EMEA region (including, but not limited to UK, France, Germany, Switzerland), all days listed under EMEA are holidays Khoros Support will be observing that year. Standard support coverage will resume on the next business day. Note: We're prepared to support any severity level 1 issue all year round, 24x7x365. Should the need for this arise, be sure to include the nature of the service outage or security risk, a link to the impacted environment, and your contact information. To receive severity 1 support at any time, email outage@khoros.com.
