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Release Notes & Updates

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Khoros Care v25.03.2 Release Notes

Khoros Staff

30 days ago

Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features,...

Updated 30 days ago

Version 1.0

Khoros Staff

Joined January 25, 2021

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Release Notes & Updates

Review release notes and updates for all of our products! Select a tag to browse by product or resource type.

TobiasGiloy

Contributor

6 days ago

Hello LauraV,

I have three questions regarding the countable system tags "Like" and "Share":

Are only the Likes and Shares given by our employees counted in Analytics (for example, in the Incoming Post widget with the corresponding Smart View)?
Can Likes and Shares given by customers in response to our replies also be counted?
If so, which widget should be used for this, and how should the Smart View be configured?

Best regards
Tobias