Khoros Care updates do not require any downtime. This release will be deployed with no expected impact to your operations until you configure the new features. If you do not yet see the new features, they will be pushed to your system soon.
New Features
Manage View: bulk tagging in Moderation columns
Moderation columns in Manage View now contain the option to Tag posts in bulk. This enhancement improves the moderator experience in Manage View as you can now bulk Reject posts, Approve posts, mark posts as Spam, and Tag posts in your moderation columns you’ve already set up with your desired filters. This option was previously available on Post columns and functions the same way as it does on those columns.
Learn more about the Moderation column and actions in Manage View, how to perform bulk actions in Manage View, and how to perform bulk tagging in Manage View.
ES query optimizations
Datastore queries have been made more efficient, resulting in quicker data retrieval in several areas, including Manage View, and improved system stability.
You Found It. We Fixed It.
LinkedIn private messages
- You can now send email addresses and other text containing the @ symbol in private messages. Note that @mentions are not allowed in private messages as limited by the LinkedIn API, but text with the @ symbol is now supported.
- In addition to allowing the @ symbol, following special characters are now supported in LinkedIn private messages:
|(vertical bar){ }(curly brackets/braces)[ ](square brackets)( )(parentheses)< >(angle brackets)#(pound sign)*(asterisk)_(underscore)~(tilde)
Manage View
- Manage View columns now show images and profile avatars as expected.
Twitter/X integrations
- Quoted tweets are now ingested and displayed properly in conversations when the brand is mentioned.
