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Hi Marianne80: Check this article for more info
If my post is helpful and answers your question, please give "Kudos" and "Accept it as a Solution."
Thanks & Regards,
Abhishek IllindraWhat does this component do? Is there a "helpfulness" value stored somewhere?
Yes, it stores with every message as tkb_helpfulness_rating = true if someone checked it as a helpful message.
You can get here how many users found it helpful.
SELECT * FROM tkb_helpfulness_ratings WHERE message.id = 'id'
Also, you can get in matrics as well. To get more insight you can follow below links
https://community.lithium.com/t5/Strategy/TKB-quot-Was-this-article-helpful-quot/m-p/188472#M512
- Hi TariqHussain
I add it but it didn't come up in staging. Any ideas.
Thank you for your help :)
Marianne
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