Forum Discussion

TreyWaddell's avatar
TreyWaddell
Director
5 years ago

Salesforce Case Portal Integration - Rich text comments + CC: option

Hi Friends,  We'd like to improve our Salesforce case portal experience by offering:  1. RTE for case COMMENTS 2. Option to CC: / add additional recipients to get case comment updates.  I know th...
VarunGrazitti's avatar
VarunGrazitti
Boss

TreyWaddell - We do have an option for the custom solution with the connector. Let me know and we can discuss more. I will send the details in the PM.

themaria's avatar
themaria
Expert
3 years ago

We are really struggling with case comments as well, I'd like to know more as well.