Lithys 2012: giffgaff - Best Social Customer Experience

On joining giffgaff about 18 months ago, I really didn't know quite what to expect from a Community Run Mobile Newtork, but since joining, found that participating with other giffgaff members by seeking, and giving each other advise and suggestions became very satisfying and beneficial.  Most questions are answered quickly by members, and help is always available to anyone seeking more technical advice through our Eductors, and everyone has the opportuniy to put forward any ideas they may have to improve the running of things if they wish.  

giffgaff seem to have managed to change the way a lot of people use their mobiles (not least, through their pricing, offers and benefits), and have shown how inexpensive it can be.  Lots of improvements have been made over the past two years, (some of those due to  member input), and are ongoing, so I think we can look forward to an even better network in the future.
There are no finacial conditions in place to qualify members to receive payback, they are only required to at least just use their phones now and then, after all, that 's what they're for.  Nor is there a financial requirement to keep your sim active if you're a very low volume user, so it would seem that everyone who is here,  wants to be here, and not because they're tied.
I wish giffgaff every success in what they do!