8 0.0 2026-04-14T18:54:57+00:00 LucyL 2020-12-14T16:05:48+00:00 http://community.lithium.com/t5/Information-and-Policies/Lithium-Cookies-Datasheet/ta-p/236502 Khoros Cookies Datasheet (Communities, Care, and Marketing) Unspecified unspecified 157 JennC false 314755 Khoros Cookies Datasheet (Community, Care, Marketing, Khoros Bot). 236502 false 1 0.0 2025-08-06T20:40:16+00:00 LucyL 2020-04-09T17:33:18+00:00 Atlas Login & Registration for Marketing Customers Unspecified unspecified 126 JamilaR false <P><SPAN style="font-weight: 400;">If you’re a marketing customer and would like to know more about how SSO will affect your access to Atlas, please read this FAQ.&nbsp;</SPAN></P> 113354 Atlas Single Sign-On (SSO) &amp; Registration for Marketing Customers 581833 false 0 0.0 2026-02-25T06:24:09+00:00 LucyL 2026-02-25T06:24:09+00:00 Unspecified unspecified 207 LucyL false 402 Khoros Community Classic/Aurora Certificates 774827 false 0 0.0 2024-12-13T16:59:16+00:00 BlakeH 2020-11-12T19:31:48+00:00 Unspecified unspecified 140 JohnD false <span class="lia-media-object lia-media-is-center lia-media-size-default" data-image-alt=""><button class="lia-media-unstyled-btn" type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://community.khoros.com/t5/s/lithosphere/images/bS02MTE4ODMtYW8waFhq?image-dimensions=600x353&amp;revision=23" width="600" height="353" alt="" /></button></span> <P>&nbsp;</P> 49048 How to Use Atlas 611883 true 2 0.0 2025-05-16T10:23:00+00:00 AshaC 2025-04-28T15:14:20+00:00 Unspecified unspecified 859 LauraV false 1941 Pull different Aurora community content into an RSS feed using URLs 771475 false 0 0.0 2026-07-16T05:01:31+00:00 LucyL 2026-07-16T05:00:38+00:00 Unspecified unspecified 211 LucyL false 101 Using the Khoros Community Support Portal 775155 false 0 0.0 2025-05-06T15:28:37+00:00 LauraV 2025-05-12T20:35:53+00:00 Unspecified unspecified 862 LauraV false 1254 Aurora: Create community experience surveys 771557 false 0 0.0 2025-05-06T20:54:42+00:00 CelenaH 2024-11-26T23:51:04+00:00 Unspecified unspecified 190 CrystalL false 2615 2025 Khoros Holiday Production Freeze Schedule 767450 false 0 0.0 2025-07-15T15:52:58+00:00 AbhishekGu 2025-07-15T15:09:03+00:00 Unspecified unspecified 206 AbhishekGu false 1109 Support Case ID Migration and URL Redirect 773128 false 14 0.0 2024-10-28T16:36:20+00:00 LarryI 2024-04-15T18:20:30+00:00 Unspecified unspecified 22 LauraV false <P>This playbook guides you through what to expect in your Aurora upgrade, how to plan and prepare for it, and the tasks you should perform after your upgrade.</P> 4009 Aurora Upgrade Playbook 758279 false 0 0.0 2025-06-16T12:42:39+00:00 BlakeH 2025-06-12T12:47:58+00:00 Unspecified unspecified 897 JavidH false 839 Using the Khoros Bulk Data API 772410 false 10 0.0 2026-07-14T04:12:58+00:00 LucyL 2020-09-18T18:28:35+00:00 http://community.lithium.com/t5/Support-Information/Comprehensive-Outage-Information/ta-p/119957 Comprehensive Outage Information - Lithium Community What is a Severity 1 incident? A Severity 1 incident is a situation where the application is essentially rendered useless and prevents all, or the majority, of users from accessing or using the application for its primary purpose.   Community - Severity 1 Definition  At least 50% of users are experiencing one or more of the following problems: Cannot access the production community Cannot post anywhere on the production community Cannot log in to the production community Extreme slowness (several seconds or minutes) to load nearly any page on the production community A major security risk or vulnerability   Note: Any of the same issues happening only on the stage community would not classify as a Severity 1 incident. In these situations, a normal Support ticket should be filed via the case portal or by emailing support@lithium.com.   Lithium Social Web - Severity 1 Definition  No one can access Lithium Social Web Data is not coming in to Lithium Social Web for any one of the standard social integrations, i.e. Facebook, Twitter, Lithium Community, or Google+ No agent is able to send responses out to any one of the standard social integrations, i.e. Facebook, Twitter, Lithium Community, or Google+ Extreme slowness (several seconds or minutes) to load or respond to nearly all conversations A major security risk or vulnerability   Who do I contact if there's a Severity 1 incident?  Email: outage@lithium.com   What information should I provide?   When reporting and outage, to expedite turnaround time please provide the following:  Brief description and steps to replicate the issue Sample URL to where the issue can be seen (the home page is fine if no specific URL)   What is your Service Level Agreement (SLA) on Severity 1 incidents? Support on severity 1 incidents is available 24 hours a day, 7 days a week, including published holidays. We guarantee a 15 minute initial response for Gold/Platinum Support and 30 minute initial response for Silver Support. The most up-to-date SLA information can always be found at www.lithium.com/sla   Do you have a server status page to check for real-time updates? Yes: http://status.lithium.com/ Note: Lithium monitors all of its critical services both internally and through 3rd party services. This page reports on known infrastructure wide incidents affecting Lithium platform. If you're experiencing an availability or a performance issue that isn't shown on that page, please report it to outage@lithium.com. Unspecified unspecified 9 KrisS false 23912 Comprehensive Outage Information 119957 false 7 0.0 2025-08-06T20:38:53+00:00 LucyL 2019-12-20T20:46:44+00:00 Unspecified unspecified 123 JamilaR false <P>If you haven't already registered for Atlas, the Khoros community, this tutorial will show you how.</P> 28544 How to Register for Atlas 558982 true 1 0.0 2022-01-28T13:54:49+00:00 MelA 2022-01-27T18:32:19+00:00 Unspecified unspecified 97 MelA false 11309 Valid And Invalid Severity 1 Examples 669379 false 0 0.0 2025-04-17T16:25:59+00:00 LauraV 2025-02-26T04:33:38+00:00 Unspecified unspecified 816 AshaC false 1069 Aurora: Activity limits 769376 false 9 0.0 2024-09-04T15:48:38+00:00 BlakeH 2017-04-27T17:05:43+00:00 Unspecified unspecified 131 EddieMc false <P>Khoros' steps to ensure&nbsp;GDPR Compliance</P> 47854 GDPR and CCPA Compliance 300485 false 1 0.0 2025-07-31T21:14:09+00:00 LucyL 2020-09-21T22:21:41+00:00 Unspecified unspecified 14 CaseyM false <span class="lia-media-object lia-media-is-center lia-media-size-default" data-image-alt=""><button class="lia-media-unstyled-btn" type="button" aria-haspopup="true" aria-label="Enlarge Image"><img src="https://community.khoros.com/t5/s/lithosphere/images/bS01NDYxNTkta3Q5M2lQ?image-dimensions=600x400&amp;revision=87" width="600" height="400" alt="" /></button></span> <P>This index categorizes and links to all of the sessions available for the Khoros Social Marketing so you can quickly find the session relevant to your needs.&nbsp;</P> 14770 Khoros Social Marketing: Training Videos and Coaching Sessions 546159 false 5 0.0 2024-09-06T06:06:52+00:00 AbhishekGu 2023-05-30T16:28:58+00:00 Unspecified unspecified 84 JohnD false 4348 Take a tour of Aurora 734370 false 0 0.0 2025-04-09T18:43:22+00:00 LauraV 2024-11-13T19:01:07+00:00 Unspecified unspecified 744 AshaC false 1385 Aurora: Featured Guides Widget configuration 767006 false 4 0.0 2024-12-13T17:17:01+00:00 BlakeH 2022-03-17T16:04:25+00:00 Unspecified unspecified 151 BlakeH false 8013 Guide to Atlas Ranks 674337 false 5 0.0 2024-10-02T13:23:31+00:00 KatieW 2018-01-10T19:52:14+00:00 Unspecified unspecified 26 KrisS false 30884 Escalating Support Cases 411300 false 0 0.0 2025-07-28T18:13:48+00:00 AngeloA 2015-10-21T22:58:12+00:00 Unspecified unspecified 144 LithiumPrivacy false 50147 What companies are subprocessors to Khoros? 207777 false 5 0.0 2019-07-15T18:21:17+00:00 NoraG 2020-09-18T18:28:32+00:00 Unspecified unspecified 15 PhilippeM false 13230 General Outages &amp; Notifications via status.khoros.com 300443 false 0 0.0 2022-10-25T13:46:10+00:00 JohnD 2022-10-21T17:46:35+00:00 Unspecified unspecified 109 JohnKn false 4760 Khoros Care Downtime &amp; Impacts to Bot Customers 719073 false 14 0.0 2020-03-02T22:33:34+00:00 PhilippeM 2020-03-02T22:33:34+00:00 Unspecified unspecified 64 PhilippeM false 13799 Khoros Support Contingency Plan 573352 false