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About Atlas

About Atlas

All you need to know about the Khoros Community.
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Welcome to the Khoros Community! The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform. Please remember that you may not share your registered account with any other individual, entity, or organization. Enterprise communities are created by business organizations for their customers, partners or other enthusiasts. While our community is aimed at Khoros customers and users, we welcome everyone with an interest in enterprise communities, as long as you observe these community rules: 1. Be respectful. Respect people's time and attention by asking well-thought-out questions and sharing what you've learned so far in your experimentation or prior research. Respect people as individuals by keeping your tone positive and your comments constructive. 2. Be relevant. Make sure your contributions are relevant to the mission of the community, to the specific discussion style and topic where you post. Please do not post duplicate messages in different areas of the community to avoid fragmenting discussion. If you have a new question, start a new thread rather than interrupting a conversation. Solicitations are rarely relevant. If you have something you want members to join, participate in, or buy, ask us first. 3. Keep your word. Don't post anything that would violate any contractual agreements (copyright, trade secret, or otherwise) or nondisclosure agreements to which you are a party. 4. Protect privacy - yours and others'. Don't share anything about yourself or your organization that you would not want to see on a road-side billboard. Share your business email address if you wish, but don't post personal information-your own or anyone else's (including contact information or any). content that you receive in one-to-one communications without the author's consent. 5. Remember, this is user-generated content. You'll find plenty of good advice here, but remember that your situation, configuration, or implementation may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet. By using these forums you agree to follow these rules as well as the full Terms of Service for the Khoros Community. We thank you, and your fellow community members thank you. The Khoros Logo and Khoros Employees You will notice that some community members have a Khoros logo next to their names, this means they are Khoros employees. Like you, they are members of the community around Khoros products, and we encourage them to share their knowledge and opinions here. Feedback & Ideas We want this to be the best community it can possibly be - so let us know what you think, or how we can help improve your experience on the Khoros Community by visiting our suggestions forum. We know you have tons of ideas for improving the Khoros platform, products, and services; If you are a customer or partner, be sure to visit customer ideas to submit new feature enhancements requests, or support existing ones (Idea boards for Care and Community). Don't forget to review our idea submission guidelines before posting! If you have questions for Khoros that cannot be discussed in the community, please contact: your CSM or Account Executive (if you are a Khoros customer) a Sales Representative by Requesting a Demo (if you're not) email us at communityhelp@khoros.com We will be happy to help! Flag inappropriate content for review If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate. If you have any questions about our guidelines, terms, or policies, let us know.
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by Retired Community Manager Retired Community Manager Retired Community Manager Sep 15, 2020
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If you haven't already registered for Atlas, the Khoros community, this tutorial will show you how.
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by Community Manager Community Manager Community Manager Sep 15, 2020
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If you’re a marketing customer and would like to know more about how SSO will affect your access to Atlas, please read this FAQ. 
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by Community Manager Community Manager Community Manager Sep 15, 2020
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We hope this guide will help you find the content you're looking for, and clarify where you should post your questions.
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by Retired Community Manager Retired Community Manager Retired Community Manager Sep 15, 2020
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Updated customer structure and posting guide
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by Content Coordinator Content Coordinator Sep 15, 2020
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There’s an amazing team working on the front lines and behind the scenes of the Khoros Community to provide its members with all the tools and solutions they need to be successful.  You can find out more about some of the core team members below. There are many more who actively assist on the community on a day to day basis, and we'll be adding to this list over time.  Feel free to reach out to any of them any time you have questions, suggestions or just want to say hi! DanCr Director of Information Experience  His teams are responsible for your experience of the Khoros Community, for our product documentation, and for much of the information you see within our applications. Our mission is to make sure that you can connect to the content, conversation, and people you need, wherever you are in our digital ecosystem. If there’s anything we can do to improve your experience of our information, feel free to message him here. AndyK Senior Community Manager When he first joined Khoros in 2008, he was the first person not based in North America working with the company (he is based in Edinburgh, UK). In his spare time he is a gamer, reader, sports fan and (when not injured) enjoys squash, cycling, climbing and hiking. LisaIn Community Program Manager Lisa is passionate about customer service in all its forms and has worked in just about all the different avenues. She  loves helping people and cultivating a positive user experience no matter who the users are.  She also likes video games, movies, comics, books, and obscure references to random TV shows. When she's not inside geeking out to one of the above things she loves cooking, camping, hiking, traveling, and live music. PhilippeM VP, Global Support Services Customer's are the reason that he's here - he loves hearing from people on the good as well as the bad so we can improve your experience. Outside of work, he spends time with his family (wife & 18 year old), plays video games and enjoys volleyball (beach or indoor) although he hasn't played since tearing his ACL. KathyH Team Lead, Post-Project Services Kathy comes from Texas, where she lives the nice, quiet rural life by herself.  She started with Khoros five years ago and couldn't imagine ever working for another company.  After starting as a moderator, she's worked her way up to Team Lead, a job she loves as she's been involved in such positions since the internet was a thing, working for various gaming forums and companies before joining Khoros. In her spare time she loves any kind of crafting, and has a serious yarn addiction (she promises, just a few more skeins...).  She also loves movies, especially sci-fi and superhero, and is proud to be a Marvel fangirl (although there is a bit of room for DC in there too ha!). AndrisG Moderator & Administrator Andris comes from a small and maybe not so well known Baltic country, and so far seems to be the only person in the team who speaks Latvian. Having experience as a volunteer administrator at some game communities, he joined Khoros in December 2015 as a moderator and can't imagine any better job to do for a living!  In his spare time, he loves to play games, ride a bicycle and and travel - wherever the network connection exists.   ValeriaC Moderator & Administrator V aleria comes from a small city in the South of Italy, but lived abroad for the last 12 years, spending some years in Spain, Greece, and finally landing in the USA. Joined Khoros in 2013 as a moderator for several communities, new addition to the  Khoros Community Team. She loves traveling, learning new languages, literature and animals (especially cats). StevenT Technical Support Team Lead EMEA Steven first started working for Khoros as a Community Moderator back in 2013 and moved on into a support role in 2016. Since then he hasn't been afraid to get his hands dirty with anything the customer requests. He's currently a Team Lead for the EMEA support team and he loves his position. The best part of his day is working with great customers and awesome members of the team! In Steven's spare time he like to watch movies (main aim is to not fall asleep after 5 minutes) and spend time with his family (wife and 3 children) and explore in the English countryside. JohnD Doc Dude John has been in the documentation and content strategy game for over 20 years, since WYSIWYG was a new buzzword. But that's just his day job. He's lived in the San Francisco Bay Area all his life, have been married for 24 years, and has 3 sons.  He is also a huge music fan (with a CD rack with over 2000 CDs and a huge digital library of awesome, rare bootlegs). In his free time he attends A LOT of concerts. He's also a bit of an amateur chef, often baking homemade cookies, waffles, and other treats for the office. SusanH Senior Tech Writer Suzie has been at Khoros since May 2013. She focuses on the developer documentation across our platform, as well as Studio documentation. You'll find her logged in on the Developer Network on most days helping troubleshoot and guide community members to the information they need. She is a Bay Area native, and spent a few years up in Eugene, Oregon. If you ask her, she'll tell you that being outdoors, climbing on rocks, and yoga make life worth living. JamilaR Community Manager  Jamila became a Community Manager for Khoros in May 2019. She has a background in social media and enjoys building and nurturing communities. She also loves watching anime, going to the beach, reading comics, doting over her two cats. CoryD  Community Content Coordinator since March 2nd, 2020 Originally from El Paso, TX, Cory moved to Austin to begin a career in tech after years of living as a touring metal guitarist. A Texas State University Advertising graduate, he hopes to bring his passion for content creation and branding to Khoros. TedV Associate Customer Service Chat Agent  Originally from Klaipeda, Lithuania, Ted joined Khoros in May 2020. Located in London, Ted is a University of Westminster Music graduate and an active singer-songwriter with a passion for tech and building the future.    MattYap Associate Customer Service Chat Agent  Matthew became a chat agent for Khoros in May 2020 after graduating from the University of Texas at Austin where he studied Sociology. He enjoys helping and teaching others whenever he can, often volunteering, playing volleyball, and playing video games in his free time.   NoraG Senior Knowledge Manager Nora started at Khoros in January of 2018 and has worked on a variety of knowledge management and information architecture projects over the years. She has a BFA in Visual Art from the University of Michigan and is enrolled in the Masters in Information Science program from the University of Texas. In her free time, she enjoys making art, bothering her dogs and parrot, and experimenting in the kitchen.  
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by Community Manager Community Manager Community Manager Jun 10, 2020
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If you’re new to the Khoros Community or need a refresher, these videos show you how to navigate the community, use search effectively, and explains the different discussion styles. 
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by Community Manager Community Manager Community Manager Aug 28, 2019
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These Community training videos show you how to update your profile, edit your notifications, subscribe/unsubscribe to content and more. 
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by Community Manager Community Manager Community Manager Aug 28, 2019
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A preview of the new Khoros image collection and how to change your Atlas avatar.
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by Content Coordinator Content Coordinator May 1, 2020
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These Khoros Community training videos show you how to publish posts, mark replies as solutions, reply to posts, and give kudos. 
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by Community Manager Community Manager Community Manager Aug 28, 2019
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Learn about Product Mentions and Product Associations and how to use them in your posts on Atlas. 
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by Community Manager Community Manager Community Manager Sep 15, 2020
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Learn how to flag inappropriate content on Atlas.
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by Content Coordinator Content Coordinator Sep 15, 2020
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No one likes spammers, including the Khoros Community team! Here are some methods for reporting spam on our community.   Spam in Private Messages: Did you receive a suspicious Private Message from another user? To report this issue to our team, click on the Report link you can find at the bottom of the message, and we'll handle the abuse as soon as possible. Please include the username and content of the message you received. You can also reach out via Private Message—AndyK or NicoleC will be happy to help!   Spam in Posts: If you spot a forum post, question, or blog comment that appears to be spam, please flag it to the Khoros Community team by clicking the "Report Inappropriate Content" link, that you can find in the message Options menu.   Thanks for your help in keeping the Khoros Community spam free! If you are looking for information on how to handle spam on your own community, we recommend that you read our Tips on combatting spam and check out our documentation on the new spam management tools. Please note you'll need to be a customer or partner to view these articles - Request Access
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by Khoros Staff Khoros Staff Jul 29, 2019
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Question How do I find all Knowledge Base articles to which I have contributed to in the Khoros Community? Can I also see all contributions from other users? Answer The easiest way to find all your contributions to the is to do the following: Login to the Khoros Community Go to your profile Scroll down until you see My Contributions Click on View All at the bottom left   You will see all articles to which you have contributed by any of these means: You edited the Knowledge Base article Content from your posts was used in the Knowledge Base article with the drag & drop functionality The author(s) of the article added you as a contributor to acknowledge your participation in the article Note: You can also see others' contributions if you click on their profiles and go to My Contributions.   Thank you for your contributions!
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by Khoros Guru Khoros Guru Jul 9, 2019
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Khoros Campus provides an extensive series of classes. From introductory courses on Khoros products, to advanced classes for your technical resources, to Certifications, the Khoros Campus  is the gateway for you and your team to learn all you need to know about building and managing successful communities.   To create a Campus account or ask a question send an email to Khoros Training Services at education@khoros.com.
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by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) May 19, 2020
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Product feedback is always welcome, and we want to ensure that you understand how your ideas impact and are incorporated into the future of our products. Before you submit new product ideas or feedback, please review the Product Ideas Submission Guidelines.
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by Retired Community Manager Retired Community Manager Retired Community Manager Jan 22, 2020
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We always place customer feedback at the top of our list of priorities and our Product Ideas boards (Community, JX and Care) are an example of how we capture your innovative ideas and feedback about our solutions. In order to make this process as productive and transparent as possible, we want to share the general criteria by which we will be evaluating submitted ideas to help guide your submissions. We will be evaluating your ideas based on the following criteria and giving feedback accordingly. You can expect to receive feedback on your submission from our Product Management team  in the form of status changes and follow up comments.   Submission Criteria Description 1.      Reach of Impact How many customers would benefit? How often would they use the suggested feature? 2.      Roadmap Fit Does this fit strategically within our current product/service offerings? 3.      Community feedback Is this idea getting noticed (via recent votes/comments/kudos)? Does the idea have at least 5 votes? 4.      Feasibility How long will it take to implement the idea? Is there a workaround available today? 5.      Quality of submission Is the submission well written and easy to understand? Does it contain no more than one idea? 6.      Uniqueness Is this a new idea or something that has been submitted already?   We encourage you to submit your ideas for Community, JX and Care,  to us to help us continually innovate and make the  Khoros solutions better for all of our customers.   Be sure to search the community for existing ideas that may be similar to yours and review our submission guidelines prior to submitting your own. If indeed you do find similar ideas, we encourage to comment or vote on those rather than submitting a new one.
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by Retired Community Manager Retired Community Manager Retired Community Manager Jul 30, 2019
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We get a lot of questions about whether specific Khoros Community components are available out-of-the-box (OOTB) or are customizations. Here' a list of the components we get questions about and whether they are available OOTB or via a Professional Services engagement. List of Khoros Community page components Home Page Notes Availability Header  Flyout navigation menu, avatar messages, general navigation OOTB Notification banner Custom (existed on old Khoros Community, too) Custom Header  Search bar and Statistics OOTB Header  Personalization, fixed background, carousel Custom, via PS engagement * Wayfinding bar cc block hooked into settings list editor Custom, via PS engagement * Activity feed Completely custom (part of Themes) Custom, via PS engagement * Resources Custom module Custom development ** Featured posts Settings list editor Custom development ** Latest from Khoros Settings list editor Custom, via PS engagement * Welcome   OOTB Community stats   Custom, via PS engagement * Users online   Users Online (Avatar Only) Top Contributors   Custom development **       Category     Header   Custom, via PS engagement * Tiles   Custom, via PS engagement * Tiles drop down   Not currently available Category activity See homepage activity feed Custom development **       Board     Filter   Custom, via PS engagement * Follow button Bookmark that has some light customization Custom development ** Board feed   Custom Tags   OOTB   Leaderboard   OOTB   Trending discussions   Custom (from Themes)        Thread Help from PS Custom development ** Related Topics   Custom  WYSIWYG Quick Reply   OOB, but requires extra styling        Message editor Layout changes from OOTB         All Blog pages and articles   Custom, via PS engagement * Blog Page Article List   OOTB Featured Article   OOTB Labels   OOTB Popular Articles   Custom (from Themes) Related Articles    Custom (from Themes)       TKB     Follow and Filter See above Custom, via PS engagement * Rest of TKB    OOTB       My Settings   OOTB       Profile     Layout, member profile, header   Custom, via PS engagement Drafts   OOTB Topics I participated   OOTB Right rail   OOTB       Idea Exchange   OOTB       Contest   OOTB * Custom, via PS: These items have been done by our professional services team on a number of occasions. ** Custom development: These were built specifically for the Khoros Community. We are currently assessing  how to make these items more wildly available.
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by Community Manager Community Manager Community Manager Sep 3, 2019
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At the start of August 2020, Atlas will be disabling sign-in from Facebook . Learn how to remove the option from your account here.
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by Content Coordinator Content Coordinator Sep 15, 2020
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