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About Atlas

About Atlas

All you need to know about the Khoros Community.
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The purpose of this short TKB is to help customers and users identify/clarify which product they are using. We went through and wrote a brief explanation of each product along with its main features, common names associated with it, previous names, and screenshots of the product.   Khoros Care An industry-leading platform for connecting brands to their customers across multiple different messaging channels. Designed to improve customer experiences and increase the efficiency of operations. You can find more information on the Khoros Care Product Page and at the  Khoros Care Resource page on Atlas. Main features: Khoros Bot Social Care Modern Chat Messaging Names associated with the product: Social Dynamics Publishing Reach Response Previous names: Lithium Social Media Management (SMM) Khoros Communities Khoros Communities is the perfect platform for anyone looking to start, build, or grow their community. Helping brands create digital spaces where customers can get answers, connect with peers, and share new ideas. You can find more information on the  Khoros Communities Product Page  and at the  Khoros Communities Resource page on Atlas. Main features: Community Analytics Gamification Enhanced Moderation and Workflow Spam Management and Security Unmatched Scale and Performance Names associated with the product: Forums Boards Community Discussions Blogs JX Previous names: Lithium Community Khoros Marketing Khoros Marketing allows brands to orchestrate, govern, publish, and measure social media campaigns that drive business results. You can find more information on the  Khoros Marketing Product Page  and at  Khoros Marketing Resource page on Atlas. Main features: Social Marketing Intelligence Experiences Names associated with the product: Spredfast Vault Promotions Spotlight Previous names: Spredfast Marketing
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by Moderator Moderator Moderator Nov 23, 2020
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Getting Started on the Community Welcome to the Atlas Community. We've put together this quick start guide to help you get up and running on Atlas so you can start personalizing your experience and a start participating fast.  Want a quick tour of Atlas? Check out this quick tutorial:  Register with the community If you are going to be a regular visitor or want to be a contributing member of the community, we highly recommend registering. R egistering lets you take full advantage of the community and enables you to: Post new messages and reply to other members' posts Receive email when someone responds to a specific post or topic Exchange private messages with other members Personalize your community experience Post comments on blogs that don't allow anonymous comments Post ideas, vote on the ideas you like best, and post comments If you don't register, you can only browse, search for information, and read posts. You won't be able to give kudos, vote on ideas, interact with other community members, or set customization preferences. To register with the community: Click Register at the top of any page. Follow the prompts. Check your email for a confirmation e-mail and click the activation link. Note: You must have cookies enabled in your browser to register and to sign in the community. Stuck and need more help? If you have any questions about registering, signing in, or accessing content in the community, reach out to the Atlas Community team . Personalize your community experience You can personalize and customize your community experience in several ways. Most community members: Change their community avatar Add a signature for their posts Set common viewing preferences Change your community avatar Changing your avatar is an easy way to personalize your community identity. You can change your avatar as often as you like. Your current avatar appears at the top of the Avatar page. To change your avatar: Go to My Settings > Avatars . Choose a new avatar in one of these ways: Choose an avatar from the Community collection. (Choose an avatar collection and click the avatar your want.) Use an image from your Image Gallery. (Click From Image Gallery and click the image you want.) You can only use this option if you have uploaded images that have been approved. If you have been granted permission , use an image from the web. Click From the Web and enter the URL for the image. Then, click Set Avatar . Add a signature for your posts Your signature is text that appears at the bottom of all your posts. To create your personal signature: Go to My Settings > Personal Profile > Personal Information . Enter your signature text in the Signature box. Some communities let you use HTML in your signature. Check with a community moderator if you have questions. Click Save . Set your viewing preferences You can control a number of different display preferences, including your time zone, preferred display language, the format of your post display, date format, and many others. To set your viewing preferences: Go to My Settings > Preferences . Click through the various preference tabs and make the changes you want. Click Save on each tab where you make changes. Community Basics Here's what you need to know to get the most our of our community. Your role on the community A community is a place to search for information, read and post about topics of interest, and learn from each other. Depending on how the community is set up, you'll find: Forums where you can post questions and answers Blogs where you can read and comment on articles Idea exchanges where you can suggest ways to improve products and vote for ideas that other community members have posted Community-hosted events  and lots more Guests (unregistered users) can browse or search the community for information. Members (registered users) can post messages or comments, track discussions, and get email notifications on posting activity and other community actions. You are essential to keeping the  community vibrant, even if all you ever do is read messages or articles that someone else has posted. We encourage you to visit often and participate. Ask your toughest questions. Chances are someone has a solution or can point you in the right direction. If you find a solution that works, let others know and pass on your own tips and insights. You might just have the answer someone else needs. Remember to thank community members who have helped you. Show your appreciation by giving kudos to helpful posts, accepting a solution that answers your question, or posting thank-you replies.  We want the community to be appropriate, friendly, informative, and fun for everyone. Be sure to read the Community Terms of Service and the community's Rules and Guidelines so that you know what to expect and what is expected of you when you're here. Finding information on the community All communities are organized a bit differently, depending on the goals of that community and the content available. In addition to casual browsing of the community structure, you can always use search to find what you’re looking for. You can search for content, people, and places. Additionally, the community provides a lot of tools to make searching easier. Start your search by typing in the Search box. As you type you might see some search results suggestions.  In the above example, the first results are Places in the community where your subject is covered, followed by a list of matching search results. Results might include a mix of posts/questions with Accepted Solutions (indicated with the green checkmark) and articles that include text matches for your query. If none of the auto-suggestions look like what you need, run your search. Results are displayed on the Search results page: You can narrow and refine your search in a few ways. First, you can “scope” your search to return a specific type of information (messages or people) or to a specific community area (entire community or a specific board). More filtering options are on the full search page: Finally, you can further refine your search using Advanced filters. Just click the Advanced button. Posting and replying on the community Posting on the community is easy. Just go to any board (forum, blog, TKB, Idea Exchange) you have permission to see and post in and click the Create option. Or, if you are replying to another person’s post or comment, click Reply . Type your text in the message editor and click Publish / Post .  When typing, you can even mention other community members if the community’s @mention feature is enabled. Just type “@” followed by the member’s user name. A pop-up menu appears as you type. Depending on how members have  set up their notifications, they might be notified immediately, and you might get your answer super fast. Subscribing to the content you’re most interested in Never miss an update on the topics or the content  that matters to you most. Use subscriptions and have the community notify you when someone posts to a board or replies to your question. You can subscribe to  forums, blogs, an idea exchange, or any other location in the community. You can even subscribe to a specific post or a label applied to a post. Note: When you subscribe to a board or label, you will be notified by email when a new post is created in that board or with the label. To subscribe a piece of content: Go to the item you want to subscribe to. To subscribe to a location , click (Location) Options > Subscribe . To subscribe to a specific post , go to the post and click (Post) Options > Subscribe . To subscribe to a label: From a particular post with a label, click on the label to filter by that label. Click Subscribe . Note: One thing to know about labels is that they are applied at node level. Thus, predefined labels and subscriptions to labels exist only at the node at which they are applied. For example, if you subscribe to a label named “contest” in board 1, it doesn’t automatically subscribe you to an identically named label in board 2. You must subscribe twice, once for each board.  To view and manage your subscriptions: Go to My Settings > Subscriptions & Notifications . Click My Subscriptions to see a list of the items you've subscribed to. You can click a subscription to go to the item. To delete a subscription, click the check box for the subscription and click Email Subscription Options > Delete Selected Subscriptions . Using images and videos All community members who have permission to upload images and videos to the community have an image and video gallery which houses all the images and videos they have added directly to post or uploaded to their image/video library. You can view your own gallery as well as the galleries of other community members. When you look at another member’s gallery, you see only the approved images that the member has chosen to share To view your image or video gallery: Go to your profile page. A preview of your image and video gallery appears on the right. Click View Image Gallery or View Image Gallery . To view another member’s image or video gallery: Click the community member's user name to go to that member’s profile page. A preview of that user's shared images and videos appears on the right. Click View Image Gallery or View Video Gallery . Normally, members add images and videos while they author their content. However, you can opt to upload images and videos to your gallery beforehand and then add them later.  There are size limitations, of course, and a community moderator must approve your image/video before it appears in your gallery or you can insert it in a post. To upload an image or video to your gallery: Go to your profile page. Click View Image Gallery or View Video Gallery . Click Browse and select an image/video file to be uploaded. Type a title for the image/video. Click Hide in Gallery (Private) to make this image/video private. Private images/videos never appear when other community members view your gallery. They only appear if you later insert the image/video in a post. Click Save to Gallery . Tagging content A tag is a single keyword or phrase that describes the topic, theme, or subject of a post. You can add as many tags as you want and so can other community members. For example, in a post about a computer mouse, you might add these tags: mouse, USB mouse, optical mouse, wireless, DPI.  Tip: Be sure to use commas between tags. Tagging is a way to help other users discover content.. It's also a way to organize content in the community that you think is related. When you apply tags to a post, you add to the value by providing another way for people to find it. Some users will tag posts for their own convenience in finding them later. Other users categorize content for the benefit of the community. Members who tag lots of posts gain status by appearing on Tag Leaderboards. Note: Community also included labels, which are similar to tags, but are defined by the Community Admin, and can be applied only if you have specific permissions. To add a tag: Go to an interesting post or comment. Click in the Add field and type your tags (separated by commas). Click Add Tag . You can find messages you've tagged by visiting your profile and clicking the tag. Labels Labels are used within a community to help categorize articles in a variety of discussion styles; forums, blogs, Q&A, ideas, TKBs. Labels enable you to categorize the content you write based on the themes or content in the article.  Unlike tags, labels are created by the Community Admin and typically controlled for consistency and need. Authors must choose/apply labels from a predefined list for the node in which the article appears. Tags are more freeform and can be created by authors. To add a label: Go to the post you authored. Open the post to edit it. In the Labels field, start typing the label or choose one from the list. If you add multiple labels, you must separate them with commas. Help community members find answers faster with Accepted Solutions An Accepted Solution is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer. For example, here’s a question from Toby, which has been marked with an Accepted Solution from JasonHill. An Accepted Solutions icon also appears on boards and in search results so you can see which messages have solutions. You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution. To mark a message as a solution, click Accept as Solution on the reply. If you change your mind or if another reply provides an even better answer, you can revoke the first selection and accept the second reply.> To revoke an accepted solution, click Options > Not the Solution . You can choose another solution or leave the question unsolved. Notifications and Private Messages About Notifications Your Notification Feed uses in-community alerts to inform signed-in members about new activity on their content or on their profile. Your Notification Feed increments with each new, unread notification.  In this example, the member has 5 unread notifications and no unread messages. The notification counter continues to increment until the member clicks it and views the Notification Feed. Your feed might include these notifications: Receiving kudos on posts Getting their posts accepted as solutions Getting @mentioned in a thread Rank achievements Badge achievements Replies to a message a member started Replies to a message a member subscribes to New topics in a board a member is subscribed to About Private Messenger Private Messenger enables you to send private messages to other community members. Private Messenger has two big advantages over email: You don't have to know the other member's email address to send the note. (Also, you don't have to reveal yours.) You can read and send private messages without leaving the community, making it easy to have a quick conversation with another community member. To use Private Messenger, you must be registered and signed in. Also, for increased security, you can require all members to agree to a Terms of Use document and opt in to use the private messaging feature . Note: Members who do not accept the terms of use and choose not to opt in to use private messenger are not able to send messages to or receive messages from other members, nor will they be notified via private message of any community activity, such as rank changes, group invites, mod status, etc.). Members still receive these notifications via email, based on their notification settings. The Private Message indicator is at the top of the page. When you have new messages, you'll see the number of unread messages displayed. Private messages are presented in a “threaded” view and a streamlined inbox experience: Your 1-to-1 private message conversations display as threaded: To send a private message: Sign in to the community. Click the message count or envelope icon to go to your Private Messages inbox. Click Compose New Message . Enter the recipient's name in the Send to area. Note: Depending on your role in the community, you might be able to send a message to a group of users based on their role or rank in the community. If so, you can choose a role or a rank. Enter the subject for the message in the Message Subject area. Type the reply in the Message Body editor. Click Send Message . You can look for the messages you've sent in the Sent Messages tab. Commonly Asked Questions Why can’t I access certain content or areas of the community? Some content and areas of the community require you to have specific roles or permissions. So, from time to time, you might come across a link to content or an area you don’t have access to. If you believe that you should be able to access the content or area, email us . Where are the Khoros Developer Docs? Khoros Developer Documentation is hosted at https://developer.khoros.com/ .  How do I register if I’m a Khoros Marketing customer? The Marketing Customers button on the sign-in page enables Khoros Marketing users (formally Spredfast) to sign or register into Atlas via Signal Sign On (SSO). If you use Khoros Marketing and another Khoros product, we recommend you sign in using Marketing SSO. For more FAQs about Marketing SSO, visit Atlas Single Sign-On (SSO) & Registration for Marketing Customers .  How do I register if I’m a Khoros Care or Communities customer? Visit the sign-in page and click the blue All Other Users button in the middle of the page to open the Sign In/Register options. Click Register Now , fill out the fields, and submit the form. After you register, you must verify your email. Check your inbox and look for an email from the Atlas Community (Atlas-Notifications@us.khoros-mail.com). Click the link to verify your email.  If you don’t see the email from the Atlas Community after a few minutes, check your spam and promotional folders. If you still don't see the email, contact us .  To learn more about Atlas registration, visit How to Register for Atlas   How to Register for Atlas. How can I get Customer access to Atlas? To request additional access to Atlas, Care and Community customers/partners can email communityhelp@khoros.com . Be sure to include your name, company, and company email. Without customer/partner access, you’re missing out on exclusive forums, customer ideas, the support forum, knowledge base articles, and much more. On March 17, 2020, we implemented single sign-on (SSO) for Marketing customers so no additional steps are necessary. For more FAQs about Marketing SSO, visit Atlas Single Sign-On (SSO) & Registration for Marketing Customers .  How can I get Case Portal Access? To get Case Portal access, email Support and include this information: Full Name Email Address Atlas Username  Company 
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by Khoros Staff Khoros Staff Nov 12, 2020
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Welcome to the Khoros Community! The mission of this online community is to provide a peer-to-peer and direct support channel for people cultivating enterprise communities on the Khoros platform. It is a central for education and thought leadership on best practices, where we also ideate with customers directly on how to improve and extend the product platform. Please remember that you may not share your registered account with any other individual, entity, or organization. Enterprise communities are created by business organizations for their customers, partners or other enthusiasts. While our community is aimed at Khoros customers and users, we welcome everyone with an interest in enterprise communities, as long as you observe these community rules: 1. Be respectful. Respect people's time and attention by asking well-thought-out questions and sharing what you've learned so far in your experimentation or prior research. Respect people as individuals by keeping your tone positive and your comments constructive. 2. Be relevant. Make sure your contributions are relevant to the mission of the community, to the specific discussion style and topic where you post. Please do not post duplicate messages in different areas of the community to avoid fragmenting discussion. If you have a new question, start a new thread rather than interrupting a conversation. Solicitations are rarely relevant. If you have something you want members to join, participate in, or buy, ask us first. 3. Keep your word. Don't post anything that would violate any contractual agreements (copyright, trade secret, or otherwise) or nondisclosure agreements to which you are a party. 4. Protect privacy - yours and others'. Don't share anything about yourself or your organization that you would not want to see on a road-side billboard. Share your business email address if you wish, but don't post personal information-your own or anyone else's (including contact information or any). content that you receive in one-to-one communications without the author's consent. 5. Remember, this is user-generated content. You'll find plenty of good advice here, but remember that your situation, configuration, or implementation may vary from that of the individual sharing a solution. Some advice you find here may even be wrong. Apply the same good judgment here that you would apply to information anywhere on the Internet. By using these forums you agree to follow these rules as well as the full Terms of Service for the Khoros Community. We thank you, and your fellow community members thank you. The Khoros Logo and Khoros Employees You will notice that some community members have a Khoros logo next to their names, this means they are Khoros employees. Like you, they are members of the community around Khoros products, and we encourage them to share their knowledge and opinions here. Feedback & Ideas We want this to be the best community it can possibly be - so let us know what you think, or how we can help improve your experience on the Khoros Community by visiting our suggestions forum. We know you have tons of ideas for improving the Khoros platform, products, and services; If you are a customer or partner, be sure to visit customer ideas to submit new feature enhancements requests, or support existing ones (Idea boards for Care and Community). Don't forget to review our idea submission guidelines before posting! If you have questions for Khoros that cannot be discussed in the community, please contact: your CSM or Account Executive (if you are a Khoros customer) a Sales Representative by Requesting a Demo (if you're not) email us at communityhelp@khoros.com We will be happy to help! Flag inappropriate content for review If you recognize any violation of these guidelines, please notify us within the community by choosing "Report Inappropriate Content" from the message's Options menu and let us know why you feel the content is inappropriate. If you have any questions about our guidelines, terms, or policies, let us know.
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by Retired Community Manager Retired Community Manager Retired Community Manager Sep 15, 2020
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If you haven't already registered for Atlas, the Khoros community, this tutorial will show you how.
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by Community Manager Community Manager Community Manager Sep 29, 2020
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If you’re a marketing customer and would like to know more about how SSO will affect your access to Atlas, please read this FAQ. 
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by Community Manager Community Manager Community Manager Sep 29, 2020
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We hope this guide will help you find the content you're looking for, and clarify where you should post your questions.
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by Retired Community Manager Retired Community Manager Retired Community Manager Sep 15, 2020
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Updated customer structure and posting guide
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by Content Coordinator Content Coordinator Sep 30, 2020
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There’s an amazing team working on the front lines and behind the scenes of the Khoros Community to provide its members with all the tools and solutions they need to be successful.  You can find out more about some of the core team members below. There are many more who actively assist on the community on a day to day basis, and we'll be adding to this list over time.  Feel free to reach out to any of them any time you have questions, suggestions or just want to say hi! DanCr Director of Information Experience  His teams are responsible for your experience of the Khoros Community, for our product documentation, and for much of the information you see within our applications. Our mission is to make sure that you can connect to the content, conversation, and people you need, wherever you are in our digital ecosystem. If there’s anything we can do to improve your experience of our information, feel free to message him here. AndyK Senior Community Manager When he first joined Khoros in 2008, he was the first person not based in North America working with the company (he is based in Edinburgh, UK). In his spare time he is a gamer, reader, sports fan and (when not injured) enjoys squash, cycling, climbing and hiking. LisaIn Community Program Manager Lisa is passionate about customer service in all its forms and has worked in just about all the different avenues. She  loves helping people and cultivating a positive user experience no matter who the users are.  She also likes video games, movies, comics, books, and obscure references to random TV shows. When she's not inside geeking out to one of the above things she loves cooking, camping, hiking, traveling, and live music. PhilippeM VP, Global Support Services Customer's are the reason that he's here - he loves hearing from people on the good as well as the bad so we can improve your experience. Outside of work, he spends time with his family (wife & 18 year old), plays video games and enjoys volleyball (beach or indoor) although he hasn't played since tearing his ACL. KathyH Team Lead, Post-Project Services Kathy comes from Texas, where she lives the nice, quiet rural life by herself.  She started with Khoros five years ago and couldn't imagine ever working for another company.  After starting as a moderator, she's worked her way up to Team Lead, a job she loves as she's been involved in such positions since the internet was a thing, working for various gaming forums and companies before joining Khoros. In her spare time she loves any kind of crafting, and has a serious yarn addiction (she promises, just a few more skeins...).  She also loves movies, especially sci-fi and superhero, and is proud to be a Marvel fangirl (although there is a bit of room for DC in there too ha!). AndrisG Moderator & Administrator Andris comes from a small and maybe not so well known Baltic country, and so far seems to be the only person in the team who speaks Latvian. Having experience as a volunteer administrator at some game communities, he joined Khoros in December 2015 as a moderator and can't imagine any better job to do for a living!  In his spare time, he loves to play games, ride a bicycle and and travel - wherever the network connection exists.   ValeriaC Moderator & Administrator V aleria comes from a small city in the South of Italy, but lived abroad for the last 12 years, spending some years in Spain, Greece, and finally landing in the USA. Joined Khoros in 2013 as a moderator for several communities, new addition to the  Khoros Community Team. She loves traveling, learning new languages, literature and animals (especially cats). StevenT Technical Support Team Lead EMEA Steven first started working for Khoros as a Community Moderator back in 2013 and moved on into a support role in 2016. Since then he hasn't been afraid to get his hands dirty with anything the customer requests. He's currently a Team Lead for the EMEA support team and he loves his position. The best part of his day is working with great customers and awesome members of the team! In Steven's spare time he like to watch movies (main aim is to not fall asleep after 5 minutes) and spend time with his family (wife and 3 children) and explore in the English countryside. JohnD Doc Dude John has been in the documentation and content strategy game for over 20 years, since WYSIWYG was a new buzzword. But that's just his day job. He's lived in the San Francisco Bay Area all his life, have been married for 24 years, and has 3 sons.  He is also a huge music fan (with a CD rack with over 2000 CDs and a huge digital library of awesome, rare bootlegs). In his free time he attends A LOT of concerts. He's also a bit of an amateur chef, often baking homemade cookies, waffles, and other treats for the office. SusanH Senior Tech Writer Suzie has been at Khoros since May 2013. She focuses on the developer documentation across our platform, as well as Studio documentation. You'll find her logged in on the Developer Network on most days helping troubleshoot and guide community members to the information they need. She is a Bay Area native, and spent a few years up in Eugene, Oregon. If you ask her, she'll tell you that being outdoors, climbing on rocks, and yoga make life worth living. JamilaR Community Manager  Jamila became a Community Manager for Khoros in May 2019. She has a background in social media and enjoys building and nurturing communities. She also loves watching anime, going to the beach, reading comics, doting over her two cats. CoryD  Community Content Coordinator since March 2nd, 2020 Originally from El Paso, TX, Cory moved to Austin to begin a career in tech after years of living as a touring metal guitarist. A Texas State University Advertising graduate, he hopes to bring his passion for content creation and branding to Khoros. TedV Associate Customer Service Chat Agent  Originally from Klaipeda, Lithuania, Ted joined Khoros in May 2020. Located in London, Ted is a University of Westminster Music graduate and an active singer-songwriter with a passion for tech and building the future.    MattYap Associate Customer Service Chat Agent  Matthew became a chat agent for Khoros in May 2020 after graduating from the University of Texas at Austin where he studied Sociology. He enjoys helping and teaching others whenever he can, often volunteering, playing volleyball, and playing video games in his free time.   NoraG Senior Knowledge Manager Nora started at Khoros in January of 2018 and has worked on a variety of knowledge management and information architecture projects over the years. She has a BFA in Visual Art from the University of Michigan and is enrolled in the Masters in Information Science program from the University of Texas. In her free time, she enjoys making art, bothering her dogs and parrot, and experimenting in the kitchen.  
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by Community Manager Community Manager Community Manager Jun 10, 2020
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If you’re new to the Khoros Community or need a refresher, these videos show you how to navigate the community, use search effectively, and explains the different discussion styles. 
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by Community Manager Community Manager Community Manager Aug 28, 2019
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These Community training videos show you how to update your profile, edit your notifications, subscribe/unsubscribe to content and more. 
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by Community Manager Community Manager Community Manager Aug 28, 2019
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A preview of the new Khoros image collection and how to change your Atlas avatar.
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by Content Coordinator Content Coordinator May 1, 2020
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These Khoros Community training videos show you how to publish posts, mark replies as solutions, reply to posts, and give kudos. 
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by Community Manager Community Manager Community Manager Aug 28, 2019
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Learn about Product Mentions and Product Associations and how to use them in your posts on Atlas. 
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by Community Manager Community Manager Community Manager Oct 6, 2020
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Learn how to flag inappropriate content on Atlas.
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by Content Coordinator Content Coordinator Sep 15, 2020
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No one likes spammers, including the Khoros Community team! Here are some methods for reporting spam on our community.   Spam in Private Messages: Did you receive a suspicious Private Message from another user? To report this issue to our team, click on the Report link you can find at the bottom of the message, and we'll handle the abuse as soon as possible. Please include the username and content of the message you received. You can also reach out via Private Message—AndyK or NicoleC will be happy to help!   Spam in Posts: If you spot a forum post, question, or blog comment that appears to be spam, please flag it to the Khoros Community team by clicking the "Report Inappropriate Content" link, that you can find in the message Options menu.   Thanks for your help in keeping the Khoros Community spam free! If you are looking for information on how to handle spam on your own community, we recommend that you read our Tips on combatting spam and check out our documentation on the new spam management tools. Please note you'll need to be a customer or partner to view these articles - Request Access
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by Khoros Staff Khoros Staff Jul 29, 2019
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Question How do I find all Knowledge Base articles to which I have contributed to in the Khoros Community? Can I also see all contributions from other users? Answer The easiest way to find all your contributions to the is to do the following: Login to the Khoros Community Go to your profile Scroll down until you see My Contributions Click on View All at the bottom left   You will see all articles to which you have contributed by any of these means: You edited the Knowledge Base article Content from your posts was used in the Knowledge Base article with the drag & drop functionality The author(s) of the article added you as a contributor to acknowledge your participation in the article Note: You can also see others' contributions if you click on their profiles and go to My Contributions.   Thank you for your contributions!
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by Khoros Guru Khoros Guru Jul 9, 2019
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Khoros Campus provides an extensive series of classes. From introductory courses on Khoros products, to advanced classes for your technical resources, to Certifications, the Khoros Campus  is the gateway for you and your team to learn all you need to know about building and managing successful communities.   To create a Campus account or ask a question send an email to Khoros Training Services at education@khoros.com.
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by Lithium Alumni (Retired) Lithium Alumni (Retired) Lithium Alumni (Retired) May 19, 2020
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Product feedback is always welcome, and we want to ensure that you understand how your ideas impact and are incorporated into the future of our products. Before you submit new product ideas or feedback, please review the Product Ideas Submission Guidelines.
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by Retired Community Manager Retired Community Manager Retired Community Manager Jan 22, 2020
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We always place customer feedback at the top of our list of priorities and our Product Ideas boards (Community, JX and Care) are an example of how we capture your innovative ideas and feedback about our solutions. In order to make this process as productive and transparent as possible, we want to share the general criteria by which we will be evaluating submitted ideas to help guide your submissions. We will be evaluating your ideas based on the following criteria and giving feedback accordingly. You can expect to receive feedback on your submission from our Product Management team  in the form of status changes and follow up comments.   Submission Criteria Description 1.      Reach of Impact How many customers would benefit? How often would they use the suggested feature? 2.      Roadmap Fit Does this fit strategically within our current product/service offerings? 3.      Community feedback Is this idea getting noticed (via recent votes/comments/kudos)? Does the idea have at least 5 votes? 4.      Feasibility How long will it take to implement the idea? Is there a workaround available today? 5.      Quality of submission Is the submission well written and easy to understand? Does it contain no more than one idea? 6.      Uniqueness Is this a new idea or something that has been submitted already?   We encourage you to submit your ideas for Community, JX and Care,  to us to help us continually innovate and make the  Khoros solutions better for all of our customers.   Be sure to search the community for existing ideas that may be similar to yours and review our submission guidelines prior to submitting your own. If indeed you do find similar ideas, we encourage to comment or vote on those rather than submitting a new one.
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by Retired Community Manager Retired Community Manager Retired Community Manager Jul 30, 2019
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We get a lot of questions about whether specific Khoros Community components are available out-of-the-box (OOTB) or are customizations. Here' a list of the components we get questions about and whether they are available OOTB or via a Professional Services engagement. List of Khoros Community page components Home Page Notes Availability Header  Flyout navigation menu, avatar messages, general navigation OOTB Notification banner Custom (existed on old Khoros Community, too) Custom Header  Search bar and Statistics OOTB Header  Personalization, fixed background, carousel Custom, via PS engagement * Wayfinding bar cc block hooked into settings list editor Custom, via PS engagement * Activity feed Completely custom (part of Themes) Custom, via PS engagement * Resources Custom module Custom development ** Featured posts Settings list editor Custom development ** Latest from Khoros Settings list editor Custom, via PS engagement * Welcome   OOTB Community stats   Custom, via PS engagement * Users online   Users Online (Avatar Only) Top Contributors   Custom development ** Custom Header Reimagined Community header to build a more intuitive navigation and search experience. Custom       Category     Header   Custom, via PS engagement * Tiles   Custom, via PS engagement * Tiles drop down   Not currently available Category activity See homepage activity feed Custom development ** Node Information The Node Information component displays the node avatar, title, description OOTB Node Avatar The Node Avatar displays the avatar set for the node in Community Admin > Community Structure when creating or editing a node. OOTB Node Message List (Preview) The Node Message List (Preview) component displays a list of topics within the node and its subnodes. OOTB       Board     Filter   Custom, via PS engagement * Follow button Bookmark that has some light customization Custom development ** Board feed   Custom Tags   OOTB   Leaderboard   OOTB   Trending discussions   Custom (from Themes)  Inline replies and threading With Inline replies, you can reply to another reply and continue the discussion in a separate, single thread. OOTB       Thread Help from PS Custom development ** Related Topics   Custom  WYSIWYG Quick Reply   OOB, but requires extra styling        Message editor Layout changes from OOTB   Discussion style icons for content mentions Enhanced content mentions to add an icon before the content mention that indicates the type of content being mentioned (forum, blog, TKB, etc.) Custom       All Blog pages and articles   Custom, via PS engagement * Blog Page Article List   OOTB Featured Article   OOTB Labels   OOTB Popular Articles   Custom (from Themes) Related Articles    Custom (from Themes)       TKB     Follow and Filter See above Custom, via PS engagement * Rest of TKB    OOTB       My Settings   OOTB Profile     Layout, member profile, header   Custom, via PS engagement Drafts   OOTB Topics I participated   OOTB Right rail   OOTB       Global     Status Page Banner Show any currently reported issues/outages relevant to the solution. Custom Access Signposting Customization that displays a fixed indicator (we call it a signpost) highlighting the access level of content on the current page being viewed. Custom Sign-In Page Customized to allow SSO and non-SSO login/registration options. Custom       Idea Exchange   OOTB       Profile Hovercard Hovercard that shows when hovering the mouse over the username. Custom, via PS engagement       Group Hubs Group Hubs are our next generation to Groups OOTB       Contest   OOTB * Custom, via PS: These items have been done by our professional services team on a number of occasions. ** Custom development: These were built specifically for the Khoros Community. We are currently assessing  how to make these items more wildly available.
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by Community Manager Community Manager Community Manager Nov 13, 2020
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