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%3CLINGO-SUB%20id%3D%22lingo-sub-577920%22%20slang%3D%22en-US%22%3EExternal%20expert%20introduction%20-%20Kirsten%20Wagenaar%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-577920%22%20slang%3D%22en-US%22%3E%3CP%3EPlease%20ask%20Kirsten%20a%20question%20here!%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EBio%3C%2FP%3E%0A%3CDIV%3E%3CSPAN%3EKirsten%20is%20co%20founder%20and%20Director%20of%20a%20community%20building%20agency%20in%20The%20Netherlands%2C%20Bind%20(%3CA%20href%3D%22http%3A%2F%2Fwww.bind.nl%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%20data-saferedirecturl%3D%22https%3A%2F%2Fwww.google.com%2Furl%3Fq%3Dhttp%3A%2F%2Fwww.bind.nl%2F%26amp%3Bsource%3Dgmail%26amp%3Bust%3D1585123751875000%26amp%3Busg%3DAFQjCNHMEEnZO7dOndMzVG-2OOLRHG6_Tw%22%3Ewww.bind.nl%3C%2FA%3E).%26nbsp%3B%3C%2FSPAN%3E%3CSPAN%3E%26nbsp%3BWith%20a%20strong%20track%20record%20as%20a%20community%20manager%20and%20social%20business%20strategist%20since%202008%2C%20Kirsten%20has%20advised%20numerous%20organizations%20(profit%2C%20non-profit%2C%20governmental)%20on%20the%20development%20of%20on-%20and%20offline%20communities%20for%20their%20employees%2C%20customers%2C%20stakeholders%20or%20association%20members.%26nbsp%3B%3C%2FSPAN%3E%3CBR%20%2F%3E%3CSPAN%3EKirsten%E2%80%99s%20expertise%20lies%20with%20various%20types%20of%20communities.%20For%20example%20customer%20service%2C%20marketing%2Fcontent%2C%20B2B%2C%20communities%20of%20practice%20and%20internal%20communities.%20She%20has%20extensive%20experience%20with%20large%20corporates%20and%20societies%20like%20SNSBank%2C%20DSM%2C%20CZ%2C%20Consumentenbond%2C%20FloraHolland%20and%20public%20sector%2Fsemi-governmental%20institutions%20like%20the%20Chamber%20of%20Commerce%2C%20UWV%2C%20RVO%20(AgentschapNL)%2C%20Ministery%20of%20Internal%20Affairs%20and%20various%20municipalities.%3C%2FSPAN%3E%3CBR%20%2F%3E%3CSPAN%3EKirsten%20also%20does%20inspirational%20sessions%20and%20workshops%2C%20evaluation%20of%20existing%20communities%20and%20works%20as%20a%20facilitator%2Fmoderator%20for%20events%20and%20workshops.%20She%20teaches%20community%20management%20courses%20monthly%2C%20does%20business%20coaching%20of%20teams%20and%20speaks%20regularly%20at%20events%20on%20the%20subject%20of%20community%20building%20and%20management.%3C%2FSPAN%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-577920%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Einsights%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EStrategy%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Khoros Staff
Khoros Staff

External expert introduction - Kirsten Wagenaar

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Please ask Kirsten a question here!

 

Bio

Kirsten is co founder and Director of a community building agency in The Netherlands, Bind (www.bind.nl).  With a strong track record as a community manager and social business strategist since 2008, Kirsten has advised numerous organizations (profit, non-profit, governmental) on the development of on- and offline communities for their employees, customers, stakeholders or association members. 
Kirsten’s expertise lies with various types of communities. For example customer service, marketing/content, B2B, communities of practice and internal communities. She has extensive experience with large corporates and societies like SNSBank, DSM, CZ, Consumentenbond, FloraHolland and public sector/semi-governmental institutions like the Chamber of Commerce, UWV, RVO (AgentschapNL), Ministery of Internal Affairs and various municipalities.
Kirsten also does inspirational sessions and workshops, evaluation of existing communities and works as a facilitator/moderator for events and workshops. She teaches community management courses monthly, does business coaching of teams and speaks regularly at events on the subject of community building and management.
Please ask questions!
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Re: External expert introduction - Kirsten Wagenaar

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Hi @KirstenWagenaar and thanks for being here! I'm curious about what questions you're getting from your active communities. Is there something that keeps coming up?

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Re: External expert introduction - Kirsten Wagenaar

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Hi, if you mean questions on communitybuilding it’s mostly about getting members to return and making them using the platform regularly. That really seems to be the hardest part 😅

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Khoros Staff
Khoros Staff

Re: External expert introduction - Kirsten Wagenaar

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What best practices are you offering for this? I'm sure it's even more difficult right now with so much information coming in from everywhere. 

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Re: External expert introduction - Kirsten Wagenaar

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Actually people are all in the same circumstance so that binds them even more. What often is misunderstood is that not just content keeps members coming back. Members come back for other members, their ideas, vision, opinion etc. So you need to make sure members are maximally facilitated to share these things in the community. Therefore the platform needs to be user friendly, the goal of the community needs to be clear and members need to trust the community. 

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