Airbnb’s mission is to create a world where anyone can belong anywhere and we are focused on creating an end-to-end travel platform that will handle every part of your trip.
Founded in 2008, we are a global travel community that offers magical travel opportunities, including where you stay, what you do and the people you meet. Airbnb uniquely leverages technology to economically empower millions of people around the world to unlock and monetize their spaces, passions and talents to become hospitality entrepreneurs. Airbnb’s accommodation marketplace offers access to millions of places to stay in more than 191 countries, from apartments and villas to castles, treehouses and B&Bs. With Airbnb Experiences, people can see a different side to a destination through unique, handcrafted activities run by locals. All of this is brought together in one easy-to-use and beautifully designed website and app.
About Airbnb Hosting
Every day, millions of Airbnb hosts around the world create comfortable, reliable and welcoming stays and Experiences for our guests. Hosting on Airbnb offers a unique way to meet our Hosts’ financial goals but the rewards for opening their home or sharing a passion go beyond their bank account. Hosting also offers the opportunity to impact their local community, share their culture and connect with people they wouldn’t have met otherwise.
Our Hosting organization exists to bring a wider array of diverse Hosts into the Airbnb Community, support their success, earn their trust, and ensure their safety and security. As the world emerges from the COVID-19 pandemic, Airbnb aspires to lead the travel industry with an entirely new form of community-powered travel, where creatively-led design is at the core of our offering. We know that our global community of hosts is one of Airbnb’s most precious assets and we are very intentional on how we nurture the common identity of being an Airbnb Host.
About the role
The Airbnb Community Impact team is looking for an experienced leader to unlock the power of building a consistent view of Host Feedback and working to make that feedback available throughout various solution life cycles across Airbnb. This role will be critical in orchestrating sound feedback loops from when we hear feedback from Hosts across various channels, to how we solve them and then close the loop to drive engagement and improve sentiment.
The role will require someone who understands and advocates that Community members (specifically Hosts) have a rich understanding of our platform and can assist our teams better understand their needs, and pain points. With this information our teams can better prioritize their roadmaps and how to create a better experience along the Hosting lifecycle
This role requires a highly consultative and collaborative approach in working closely with a broad set of stakeholders to advance how we utilize signals we hear from Hosts globally. The ideal candidate has excellent research, product, insights or Community experience
In this role, you will work closely with and report to the Director Community Impact to achieve the following:
Synthesize Host Feedback across multiple feedback channels
Unlock opportunities for Solution Co-Development across Airbnb