Today, we're excited to announce Google's Business Messages is now available within Khoros Care! The new channel makes it easy for customers to initiate rich messaging conversations with brands, and integrates with Khoros Care alongside your other consolidated channels.
Google’s Business Messages is the easiest way for billions of Android users (and iPhone users with Google Maps) to discover and message brands on Google Maps and Search. With rich, asynchronous messaging capabilities, Google’s Business Messages enhances conversations with carousels, quick replies, and photos, in addition to showing expected wait times, answers to frequently asked questions, and the ability to connect with a live agent seamlessly.
If you have physical locations listed in Maps, or get high search volume for your support team's contact info, adopting Google's Business Messages is a no brainer. It's one of the most powerful tools available to make life easier for your customers and transition more call and email volume into messaging.