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Khoros Care Blog

Khoros Alumni (Retired)

Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels. Care will assign these system tags to conversations on brand posts, which will give teams more automation and flexibility in routing, analytics, and engagement.

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  • Product Updates

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Khoros Staff

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Today we’re proud to announce that Khoros has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots.

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Khoros Oracle

Twitter new Fleets are not yet available via API. Please share your feedback to help us advocate on your behalf collectively to Twitter.   

 

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Khoros Staff

Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.

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Khoros Oracle

Facebook is rolling out Instagram DM access in a phased approach. Read the post for more info on when you can expect to see your IG DMs in Khoros. 

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Khoros Staff

Now your customers can start rich conversations from Google Search or Maps.

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Khoros Oracle

Facebook Page Admin profiles who already utilize two-factor authentication at the user-level and business manager level are not impacted at this time.

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Khoros Staff

Today, we launched Modern Chat to help you chat with your customers in real-time or anytime on your website.

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Khoros Alumni (Retired)

We live in an increasingly mobile world, and Khoros has overhauled its two flagship mobile apps.

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Khoros Oracle

In early May, we announced exciting news that the user interface of Khoros Care (formerly Lithium SMM/Response) will be getting a visual refresh . 

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