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Khoros Care Blog

Khoros Care Blog
Home to best practices, success stories and product roll-outs for Khoros Care.
Khoros Alumni (Retired)

New Instagram APIs now make it possible for Khoros to display comments and replies (nested below comments) with full threaded context, bringing it on par with other channels such as Facebook.

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Khoros Alumni (Retired)

Starting October 5, 2021, Instagram is consolidating their long-format and short-format videos into a single Instagram Video category, and the existing IGTV categorization is deprecated.

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  • Product Updates

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Khoros Alumni (Retired)

We have improved our YouTube integration capabilities to allow ingestion of comments on all videos, regardless of age. This enables you to respond to all new comments from your customers for any videos posted to your channel.

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  • Product Updates

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Khoros Alumni (Retired)

Care system tags will now map to a customer's Marketing Initiatives, Plans, and Labels. Care will assign these system tags to conversations on brand posts, which will give teams more automation and flexibility in routing, analytics, and engagement.

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  • Product Updates

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Khoros Staff

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Today we’re proud to announce that Khoros has acquired Flow.ai, an innovative conversational AI platform for designing and managing chatbots.

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Khoros Alumni (Retired)

Twitter new Fleets are not yet available via API. Please share your feedback to help us advocate on your behalf collectively to Twitter.   

 

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Khoros Staff

Email channel support, and two new AI-powered tools — Suggested Responses for agents and Intent Detection for tags.

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Khoros Alumni (Retired)

Facebook is rolling out Instagram DM access in a phased approach. Read the post for more info on when you can expect to see your IG DMs in Khoros. 

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Khoros Staff

Now your customers can start rich conversations from Google Search or Maps.

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Khoros Alumni (Retired)

Facebook Page Admin profiles who already utilize two-factor authentication at the user-level and business manager level are not impacted at this time.

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