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The Silent Majority and Your Online Community

JakeR's avatar
JakeR
Khoros Oracle
4 years ago
Tell the truth, continually look for perspective, and you’ll be alright. Although my lot in life was never to be a Presidential Historian, I nonetheless continue to collect little tidbits of...
Updated 11 months ago
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JakeR's avatar
Khoros Oracle
I've been a message board fanatic for about 25 years. As much as I can appreciate Blogs and Wikis, forums are really my favorite. I collect records and am into the audiophile hobby, so I visit many forums related to those subjects. Over the years I have been a superuser and/or an Administrator on different hobbyist forums (and community platforms). Also, I have run my own private community for the last 20 years and continue to learn and shape most of my best practices by being in the trenches.
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Chao's avatar
Chao
Advisor
4 years ago

The Silent Majority is a great concept for the online community, especially for the support community. The Silent Majority is the majority of the community users. They might not speak loudly. We should not only look at the posts in the community, but also look at who come here, and why / when / how many.