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Khoros Communities Blog

Khoros Staff

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In this Blog Series we describe the process of revamping Khoros’ user recognition program, Titans. We hope that by sharing the background and process we went through to build Titans, we’ll give you inspiration and tips for your own user recognition programs. 

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  • Strategy

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Khoros Oracle

member spend.pngCommunity Members do spend more than non-Community Members!  Although it can sometimes be arduous to prove this particular Value Story, the excitement it can ultimately generate within a brand's senior leadership team makes it worth the effort. 

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Khoros Oracle

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Calculating just how many contacts to your Support Center have been deflected by Community is easy!  There is a standardized formula, and you can apply the formula via a basic survey and a few simple Community metrics. 

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Khoros Oracle

business value.pngMeasuring Business Value within Community has never been as easy as it is today

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Khoros Staff

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In the last blog post, we wrote about designing the community for effective rewards and recognition, starting with the user's successful first visit to the community.  Now, let’s take a look at building a recognition program for your valuable users and superusers.

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Khoros Staff

Communities with measurable strategies drive customer experience, product use, and operational efficiency. Hear more about how Khoros Customer Communities compare to other advanced communities in our upcoming webinar with Rachel Happe from The Community Roundtable. Register below. 

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Khoros Staff

Have you ever wondered how you could summarize the Community Success with a single, easy to measure, and really meaningful KPI that everyone can understand? Learn how here!

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Content Coordinator

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A brief guide to understanding Predefined Labels and User-generated Tags in Community

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