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Honored Contributor

Allow user to prevent being mentioned?

I was wondering if its possible to allow a user to prevent someone from mentioning them? As far as I can tell this isn't possible, and I don't see any Ideas 

Since nothing was found in Ideas i'm hoping there is a way to do this.... i'm just not finding it? 

I know the user can turn off mention notifications but I'm looking for the ability for a user to say 'do not allow others to mention me'. 

Is this possible or should I draft an idea?

Use case; We have a generic corporate account that gets mentioned all the time due to its username. Preventing this would reduce significant noise 



5 Replies 5
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Honored Contributor

@tyw - Since not feasible OOTB, could be build-out where we can customize this to achieve the required functionality.  


Varun : Weaving magic with Khoros!

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Honored Contributor

I've been asked this before, so here's my unasked for devils advocate of feedback / worries - I would argue this breaks the experience for all other users / If a user doesn't want to be tagged, they shouldn't have an account in the Community / Change their username to something else?

Example: Tom doesn't want to be tagged.  Sally goes to tag Tom in a post. It doesn't work.  Sally now doesn't understand why tagging didn't work, and refuses to use it again since it sucks. Timmy also tried to tag Tom, but he opened a ticket w/ support. Support just spent $200 in labor trying to troubleshoot it before they realized they have nothing to do with Community and sent it to our team, where I explained the problem to Timmy.  Timmy has now decided he also wants to opt out of being tagged, but he was a super user, and now 50 more users don't understand why they can't tag their favorite Community user...and here comes Karen....

TLDR; It could be a can of worms.

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Honored Contributor

Thanks @VarunGrazitti! I've made a note 🙂 

Devils advocate feedback is always welcome, and I couldn't agree more so thanks as always for great feedback as always @StanGromer

One more use case, parental leave - we have a lot of staff in the community and every time someone goes on pat-leave this Q comes up. We turn off PM, and update signatures to indicate their away but people still mention them whenever they discover an older thread. It leads to anxiety for the staff member who feels obligated to flag it, or respond despite being off 😞 

Expectation setting is hard lol 

I'll write up an idea and follow-up here when its been submitted for a OOTB feature



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Khoros Staff


@tyw wrote:

Use case; We have a generic corporate account that gets mentioned all the time due to its username. Preventing this would reduce significant noise 


There could be a solution for that specific case : create a content filter and add the following sequence as a word:

<li-user login=“[Username]” uid=“[ID]"></li-user>

Select the filter action. You could either block from posting or select a replacement word (e.g. [Username] (Mention limited))

Note that this filter would not apply to admins and moderators


@tyw wrote:

One more use case, parental leave - we have a lot of staff in the community and every time someone goes on pat-leave this Q comes up. We turn off PM, and update signatures to indicate their away but people still mention them whenever they discover an older thread. It leads to anxiety for the staff member who feels obligated to flag it, or respond despite being off


The alternative above could also work but it will require some organisation that could look like this:

  • Set a filter for each member of your team
  • Bypass it by default
  • Once a parental leave is confirmed for a member, make a note in the calendar to set a new filter action on the eve of their departure
  • Bypass the filter on the eve of their return

Hope that helps

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Honored Contributor

This is great!

Thank you sharing this suggestion @CélestinO

I didn't even think of content filters here! Great stuff 😊

---
Update; I've applied the content filter workaround, replacing the mention with a bolded version of the username only. Some users might be confused by this workaround - unless custom work is done the only 'notice' I found to give a user was updating the following text keys so the default text 'enter 2 or more characters...' now shows 'Note; Some staff cannot be mentioned' 

29-25-yffyj-x7ihz

 

The keys I updated: 

  • mentions.mentions-message-list.default.title = Note: Some staff cannot be mentioned.
  • mentions.mentions-user-list.default.title = Note: Some staff cannot be mentioned.

Thanks again all for your feedback and ideas!