New Commentator

Best way to remove responses from being accepted solutions?

Hello - 

We have removed the ability for users to select certain responses as solutions, but the existing selections still show in our community. I am looking for some help on  removing the accepted solution mark on those responses. 

1. Is there a way to sort/filter all of the posts in our community that have accepted solutions? 

2. How do we remove a response from being an accepted solution from a thread?





1 Reply 1

You should be able to use the metadata filter in the search page and select solved which will return all posts with solutions then to remove the solution someone with more or admin or a specifically permissioned role can go into the thread, find the post marked as a solution, go to the message options  and choose 'Not the Solution'.

If my response answered your questions, please feel free to mark it as an accepted solution!

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