I'd love to see some examples of communities that are using indented replies. I've found a few, but I'm looking for more for some design inspiration.
Examples I've found:
Who else is using indented replies? I'd love to see!
Good topic @CarolineS. I'm also keen to see examples.
So far I've not explored this territory much because I feel I would rather promote the idea that every reply is a reply to the whole community rather than an individual person. But I know some members would prefer it.
I'm struggling to make sense of the Sephora example. It seems like they have indenting to make it easier to follow a conversation, which is great, but sometimes newer replies are higher than older replies? What settings do you think they have in regards to post order?
We have threaded replies enabled in our community. For example, see here.
I think we're just using whatever design comes out of the box (although I'm not entirely sure about that). Seeing the indentation is most certainly helpful from the perspective of understanding the flow of conversation across multiple posts, but from a styling perspective what we have frankly feels somewhat bland.
We tested it out and made Threaded the default view, but overall our users didn't like it. They missed pagination, and were forced to 'load previous, or load more replies' which broke the flow for them, especially on big threads.
So we have it as an option, but the default is linear.
We're just in the process of redesigning that page, for both linear and threaded. So here's a basic mock-up of a threaded reply to a post. Just a simple indicator.
Thank you!! Most of our threads are fairly short also; I'm sure we'll get a few complaints from our superusers about the longer ones though 😞
Thank you, @JMcJohnston! I really love that little arrow indicator. Good to know that we should be cautious / prepared to rollback or change the default if needed. Most of our threads are pretty short so I'm hopeful. It seems like having indented replies is a better experience for the majority of threads, but a pretty crummy experience for the outliers w/ the weird "load more".
Yeah you can just set the default as Linear, but allow people to switch to Threaded if they want - which is what we decided to do after making the default Threaded.
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