We currently change the ranking structure of a community. We also change the Superuser Programm to an anual Superuser program.
If you have a dedicated Superuser Program in place. Do you give the Superuser a special rank connected to a role and therefore exclude them from the regular ranking
Are they in the regular ranking (most of the time in the top level of course) and they have an additional role (and badge/icon etc.) that shows they are a superuser?
Thx for that superfast answer 🙂
I have my experience with duplicated ranks as well and I also think it is a lot of work to maintain.
I hope to have a discussion on that topic here
Currently I think that I would like to keep it simple which means we create as superuser role (this already exists). With this role the user get's a badge, and we have just one dedicated rank (so the users are not in the regular ranking) for those superuser that is sticked to the role as well. If a SU loses his status and with it the role, he is back to the regular ranking.
I agree with @Wendy_S that there is no right or wrong but it is more a question of brand/community fit the experience you want to create and the effort for the administration team.
To answer quickly, I personally see even three options based on what customers use (from most common to least common):
(N.B. I am sure there are more Pro's and Con's to each option but i have listed the most important ones in my view)
Option 1: One specific Superuser rank for the Members of the Superuser Program
Pro's: Simple Administration
Con's: No progress for the superuser / no indication how long a user is already a Superuser
Potential Workarounds: Badges for each Year / Amend the rank with a Number that indicates the Year every year
Option 2: Keep the normal Rank structure for the Superusers but highlight their ranks / profiles to show that they are superusers (Badge / Rank icon / color)
Pro's: Gamification concept still applies to superusers
Con's: Might lead to some confusion for the admin due to the duplication of rank structures / Superusers might not be visible enough to the rest of the users
Potential Workarounds: Use Signatures to show Superuser Membership
Option 3: Create a new ranking structure for Superusers
Pro's: Superusers are part of a Gamification strategy
Con's: Administrative effort (similar to Option 2), Potential Confusion for normal users if there are two rank themes
What you want to consider before making the decision are mainly the two following views:
How do your users tick?
Would they care more if they 'lost' their superuser rank and 'dropped' back to a normal rank? Then Option 2 is probably better.
Do they want to stick out and would therefore not be happy with 'just' receiving a rank icon & Badge? Then i'd go for Option 1 or 3.
Does the team have the ability to administer a duplicate rank structure in Option 2 and 3 or not?
How many Superusers do you have? Only 1 or is it 20?
How often do you need to add/remove superusers from your program.
We do the duplicated rank structure to provide a unique icon, however all of our participants are in the top handful of ranks so we only duplicated those. Our annual program started this year so I have added checking the lowest rank invitee to the annual refresh process to ensure that ranks are covered. The plan is that users who exit the program will have the icon removed and return to the normal rank structure.
Badges are also given out to users to show they were a participant, even if they have since left the program.
We have also linked the role that grants users the superuser rank track to all of the additional access that being in the program provides as we give access to private member only areas, the ability to move posts, publishing access (without mod) in the wiki, etc. Using a role to provide all this access makes it very easy to administer the program. The ranks is the hardest part.