Public
Valued Contributor

Google QA Structured Data

Khoros has introduced Google Q&A Structured Data in Lithium Community 18.12 Release NotesStarting with the 18.12 Release, the markup for all community forum pages has been updated to support the latest Google Q&A Structured Data guidelines. But it is not working well with my communities. I see the 4 errors, Missing field "mainEntity.name", Missing field "mainEntity.answerCount", Either "acceptedAnswer" or "suggestedAnswer" should be specified, Missing field "mainEntity.suggestedAnswer.text", detected by Google through Google Search Console. 

I am not sure if you are having the same problem with me. Is Google QA Structured Data working for your community? I am trying to make it work for my community. Appreciate any suggestion on that. Thanks in advance!

Chao

5 Replies 5
Honored Contributor

Same problem.... I believe it's a known issue. 

I've had a ticket open with support since March 20th (case 95089)



Valued Contributor

Thanks @tyw ! Good to know. So I am not alone. I am also having a support case for it. It has been open since Jan...

Valued Contributor

Great news! I got the notification from Google Search Console that Q&A issues successfully fixed for my site. But the valid page # is still 0. We still get Zero Q&A traffic from Google. Anyone has successfully got Q&A traffic from Google?

Google Search Console_QA_25Feb2020.png

Thanks & Regards,

Chao

Valued Contributor

No,  in Google Search Console the valid Q&A page # of my site is still 0. We still get Zero Q&A traffic from Google. I don't know what else I can do, to get the Q&A traffic from Google.

Chao

Valued Contributor

Good question! In my perspective Q&A structure data should work for my community, where almost all the posts are Q&A basis. But Google has not started showing this rich preview for my community topics yet after this feature was introduced one year ago.

Khoros released this feature in 18.12. Starting with the 18.12 Release, the markup for all community forum pages has been updated to support the latest Google Q&A Structured Data guidelines. The search result listing highlights the solved answer (if it exists) and other answers in carousel format with the number of votes/kudos each has received. Note: Google will not start showing this rich preview for forum topics from your community immediately. The new markup will increase the likelihood that Google will use a rich search results format.  

Chao



Welcome to the Technology board!

Curious about our platform? Looking to connect on social technology? You've come to the right place!

Are you a Khoros customer? For direct assistance from our Support team, please visit the Support Forum.