Not recieving emails on case replies

[sandy56006]

Hi,

We're not receiveing email on case replies on case portal.

Any idea, what could be the issue?

Thanks!

Santosh

[Shirley654 · Accepted solution]

I've created a new Email-to-Case setup and everything seems to be working except that when I try to reply to an email sent from a case, it's not showing up in Salesforce mybkexperience.