We use the helpfulness rating for the TKB Articles in one of our communities.
If I trie to get the "stats" for the helpfulness rating I only get the amount of ratings overall for all TKB's which is not very helpful.
What I need is
- The average score over all articles
- The score for each article
How can I find or calculate this. Anyone experience here
Solved! Go to Solution.
You have to use the 'Export to CSV' functionality via search. Unfortunately they don't have an actual report in reporting, but exporting all articles out of Community should include columns with the scores. If you don't have 'export to CSV' enabled you would need to put in a ticket to support to enable it.
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