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Respected Contributor

Slack Integrations Question

I am curious if the Slack integration requires a specific slack space or can customers who use slack with their companies also use their space to integration with the Community without us having to add their space. 

Does anyone know?

3 Replies 3
Khoros Staff

@jamiemccardle No, we do not allow individual user integration. We need a workspace to be associated with the respective community.

Respected Contributor

If we use the workspace for our company that means that our customers cannot benefit from the slack integration since we won't be adding them to our Slack workspace.  Is that correct?

 

Is there another option to make quick actions available to customers through an instant message platform such as Slack?

Trusted Contributor

I believe this feature is extremely helpful within the company. We set it up and this allowed the product team and support team jump into the conversation very fast. They don't need to open the community site even. They can keep conversations within the corporate slack instance. This is very cool!

 

At the same time, I would like to know what we can suggest for customers in this way also 🙂

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