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Honored Contributor

Upgraded to 20.1, lost all private message history. Anyone else?

Curious if this issue is just for us, or if it's a general problem.

We just upgraded from 19.10 to 20.1. We had the new threaded PMs on in 19.10 and still have them in 20.1.

When we upgraded, we seem to have lost past private messages. Or, at least, they are not displayed. Also, the private message inbox looks quite buggy. See screenshot:

CarolineS_0-1582007884434.png

Has anyone else seen this issue? (and, if you haven't yet upgraded to 20.1, do be sure to check this on staging before you go to prod!)

Cheers!

 

4 Replies 4
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Honored Contributor

@CarolineS, Have you tried by changing the feature version of PM V3 to PM V2?

 

.......
Do you know we work with Kudos and Accepted Solution.
Highlighted
Honored Contributor

Ah, I haven't tried that yet, @Parshant. Will try it! (sadly I managed to lock myself out of our staging site tonight (d'oh!) so I can't do it at this very moment). Thank you for the suggestion!

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Honored Contributor

@CarolineS, Also if you have previously made any customization before upgrading to PM V3 , below these two articles will help you to get the fix on your PM error on the page.

1. https://community.khoros.com/t5/Private-Messenger/Updating-Private-Messages-quilts-to-v3/ta-p/556305

2. https://community.khoros.com/t5/Private-Messenger/Private-Messages-v3-pages-and-quilts/ta-p/556304

 

.......
Do you know we work with Kudos and Accepted Solution.
Highlighted
Honored Contributor

Thank you!! I don't believe we had made any customizations to the PM quilts previously