Community is where we all share and exchange knowledge. We all engage, ask questions and answer queries for each other. This is where we get connected to experts and fellow users.
One of the basic workflows in Community is finding fellow users, whether they are users who are known experts, or contributors who we have engaged with previously.
In our April 2019 (19.4) release, we focus on improving Khoros Community’s ‘user search’ and we’d like to hear your feedback in the comments below, if you think something isn’t right, or if you aren’t finding the users you’re expecting.
Over the coming months, we will tweak and improve the back-end logic to make it better and better.
How user search works in 19.4 and onwards
The workflows where you see user search surface in the community are as follows.
While writing a comment or a post, if you happen to mention your fellow user, using @ JOSE..., you will see the most relevant match pop-up.
The more exact the match, the higher it will rank in the list of results. This means that if you write “@jose”, “Jose” will rank higher than “JoseA”. In turn, “JoseA” will rank higher than “Jose1234”. This is because Jose is a 4/4 character (100%) match, JoseA is a 4/5 match and Jose1234 is only a 4/8 character match.
If there are 2 names which tie on the match % (e.g. JoseA and JoseP both have a 4/5 match), the newest registered user on the community will be ranked higher.
We have placed ‘Best Match’ results in the user search panel. To enable it, upgrade to search 3.3. The way this shows the user search results is as follows.
On the top are ranked users, who have exact matches for first name, last name, email id or login name, in that order.
Following this, would be the users with partial name matches in their login names. The logic works the same as in the user mentions. The more exact the match, the higher it will show to you in the same way described above.