It’s hard to tell sometimes if your FAQs are A) working to deflect support requests and B) useful or interesting to your customers. This is probably why FAQs frequently fall to the bottom of the “To Do” list for your marketing and support teams. Community Syndication brings an easier, better way to manage FAQs that guarantees they are relevant, useful, and can update quickly with changing user needs - such as in a crisis.
Like many companies, you are probably getting slammed by a ton of new customer questions around this current crisis. We have been working closely with some of the biggest, most critical companies in the world over the last few weeks to help them optimize their digital care and communities, and we wanted to share some of the insights with everyone.
To protect your community from becoming a distribution point for malicious software, Khoros’s Real-Time Virus Scanner (RTVS) service checks for viruses in files attached to posts. This service will be enabled for all communities by default.
The survey feeds their State of Community Management report, so we want to help this report accurately reflect the market. It takes approximately 20 minutes. The Community Roundtable is offering a Starbucks or Dunkin' Donuts gift card for participation.