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cnotrica
New Commentator

Governance and rejection metrics reporting

We have been very happy with Khoros overall, especially customer support, but have a question about one missing piece of Conversations.

I would be interested to understand how many other companies are struggling with not being able to get key governance reporting metrics.

We cannot identify rejection reasons for reporting, approval performance metrics (turnaround time, active users, users who don't check regularly, mobile vs. desktop usage), "why" people have to go native outside of Khoros (e.g., paid, unsupported functionality) and other operational reporting items.

I would love to see Khoros focus on the governance metrics since the tool is a governance tool, but lacks the transactional audit data to capture this information and report on it.

Does anyone else have opinions about this?

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