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Occasional Advisor
Occasional Advisor

Problems with embedded youtube videos

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Has anyone else seen videos disappear from their post in communities and the validation URL from the preview doesn't work. Not even on this site either... is this a bug?

Screen Shot 2019-12-05 at 8.26.30 AM.png

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Honored Contributor Honored Contributor
Honored Contributor

Re: Problems with embedded youtube videos

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Hi @eharris04 -

It is a known issue affecting communities. You can track it here: https://status.khoros.com/incidents/yhqf4lmzy9jf

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Lili McDonald
Community Operations Manager
@ DataRobot
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Occasional Advisor
Occasional Advisor

Re: Problems with embedded youtube videos

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@lilim I searched in the community before posting and nothing showed up, hence my creating this post. Thanks for the info, I'll now check the status.khoros.com page first.

 

 

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Valued Contributor
Valued Contributor

Re: Problems with embedded youtube videos

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Would this explain this behaviour then as well in my community perhaps?

KateF_0-1575497448794.png

 

KateF_1-1575497487254.png

Came in to work a little while ago and finding a few complaints from our users, it appears to be affecting all historical videos within the community.

Cheers,

Kate

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Cancer Council Online Community

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Honored Contributor Honored Contributor
Honored Contributor

Re: Problems with embedded youtube videos

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Yep, we are seeing the same. Every historical video embedded from YouTube is currently displayed as;

[video]

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Valued Contributor
Valued Contributor

Re: Problems with embedded youtube videos

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Glad it's not just me then @DanK!

If needed, I've just logged it with support, my case number is #00307394 😊

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Cancer Council Online Community

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Honored Contributor Honored Contributor
Honored Contributor

Re: Problems with embedded youtube videos

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Also affecting us on Workshop on both forum and blog.

 

😞

Generic1.jpg

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Honored Contributor Honored Contributor
Honored Contributor

Re: Problems with embedded youtube videos

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I'm going to file a case now as the incident report suggests the issue is resolved but it's not fixed for us on Workshop.

 

https://status.khoros.com/incidents/yhqf4lmzy9jf

 

Jason

 

Generic1.jpg

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Honored Contributor Honored Contributor
Honored Contributor

Re: Problems with embedded youtube videos

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Same here. We're still seeing [video] on posts even though it's meant to be resolved now.

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Lili McDonald
Community Operations Manager
@ DataRobot
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Valued Contributor
Valued Contributor

Re: Problems with embedded youtube videos

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Just checked all of ours, still seeing [video] as well, just updating my support ticket now.

 

Support's response overnight to the ticket I logged yesterday:

Good news, looks like Embedly has resolved the issue:

http://status.embed.ly/incidents/pvpxg6vp11pd

Please let us know if you are still experiencing issues related to this outage or if you have any further questions.

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Cancer Council Online Community

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