Hey folks. New Lithium Community Manager here. I'm managing/building a Lithium site within an enterprise for internal customers. I'm still trying to wrangle some of my team members building content. I've noticed a few of them have a tendency, while we're trying to get content into the site, to submit a post to a board with both the question and the answer. They often put the question as the subject and the answer as the body.
This is bugging me for two reasons.
1. These posts eternally show up in a "Unanswered Questions" component we built.
2. To mark them as "Solved" I'd have to reply with something generic and mark the reply as solved.
My question is... how do you handle this?
A. Coach the person to create the post in a knowledge base rather than a board? Also move the post.
B. Just leave them that way.
C. Hack up a way to mark a single post as a solution?
A question regarding this,
1. Is this happening only on one board? if not, how you will differentiate that there is an answer in the body as it could be normal post as well.
I assume if this is happening only on one board, you can simply customize the Unanswered Question Widget and restrict it to show that particular board posts. This will take minimum efforts.
It is only happening on one board right now, but I suspect it will be a general problem on others. I noticed today that my site isn't allowing me to Move a Board post to a Knowledge Board, which seems counter-intuitive. I'm also wondering if others have experienced that. Right now it feels like my only choice is to re-create the post in another area.
Actually, now I'm not sure this is considered a "discussion". It was a post on a board/forum with no comments originally. Can you point me to a resource on "discussions"?