cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Esteemed Contributor

Renewing ranks but idea is missing

Hi guys,

 

I´m telco company´s CM and I have a problem with our ranks. I´d like to renew those but I don´t know how to. Ranks should be funny, innovative, something that member could be proud of, something what motivates members to play more and so on. I´d like to have some good story behind of those, good logic.

 

Any ideas? 🙂

 

These are the out of the box ranks and I found these are very boring:

 

  • Honored Contributor
  • Esteemed Contributor
  • Respected Contributor
  • Trusted Contributor
  • Valued Contributor
  • Super Contributor
  • Regular Contributor
  • Frequent Contributor
  • Contributor
  • Occasional Contributor
  • New Contributor
  • Senior Member
  • Established Member
  • Member
  • New Member

P.s. I love Spotify´s ranks; ”Festifal fanatic”, ”Music lover”, ”Music fan”, ”Band member”, “Garage band”, “Radio star” etc. What would be the telco company´s thing (Like Spotify has music)?

 

P.s.s. It seems that GiffGaff don't use ranks at all. What´s the point? I keep thinking about if we quit using ranks also.

 

P.s.s.s. Should ranks always follow hierarchy: New member is on bottom and "best" member is on top? If yes why and if not why?

---------------------------------------------------------------------

My latest Product idea - Renew the quote feature


29 Replies 29
Highlighted
Lithium Alumni (Retired)

Hi @Enidin. One of your questions in your original post was whether the rank names should follow a hierarchy. You will notice that the examples provided generally do that. Sometimes the distinction between two adjoining ranks is hard to determine, but, in general, you can tell the difference. And we have always recommended that as a best practice. We believe it serves as motivation to users as they see their own rank name change over time with increasing contributions, as well as communicates to other users something about the user who has posted a recommended solution to an issue. Additionally, we would recommend not having a top or ultimate rank, as we always want to encourage users to contribute more. Finally, if you roughly divide your rank structure into thirds, the bottom third should be for initial participation like log ins, and views, the center for more valued contributions such as posts, and the top for quality as measured by kudos and accepted solutions. The bottom third should allow for relatively quick movement so returning users experience change relatively quickly and easily.

 

Hope those suggestions help. I think the other shared examples are great.



If my post answers your question, please mark it as an "Accepted Solution."
Highlighted
Esteemed Contributor

Thanks for your thoughts @RobbL.

 

Every time I have new ideas about ranks I´m facing a problem how to recognise which level every member are. Some of them are always hard to recognise. And that problem maybe be solved with order numbers next to them.

 

If you look Spotify´s ranks, you can't say who is who.

---------------------------------------------------------------------

My latest Product idea - Renew the quote feature


Highlighted
Lithium Alumni (Retired)

@Enidin Of course, only from your own community, from Admin, Metrics, User Reports you can get a list of users by Rank.



If my post answers your question, please mark it as an "Accepted Solution."
Highlighted
Esteemed Contributor

Sorry Robbl, I meant members/visitors doesn't recognise the hierarchy.

---------------------------------------------------------------------

My latest Product idea - Renew the quote feature


Highlighted
Trusted Contributor

You could simply point members to a post where you show your full rank hierarchy and explain roughly what sort of metrics drive progression. I think getting a structure in which you can intuitively figure out exactly who is where in the hierarchy usually means you have numbers or military ranks or something like that. not always best suited. 

 

We've thought about progress indicators too. This means you can have fewer ranks overall (therefore making it easier to come up with names that intuitively tell end users what order the ranks are in). 

 

So like, 

 

Newb *

Newb **

Newb ***

Newb ****

Newb *****

Getting there *

Getting there **

Getting there ***

 

And so on.  

 

Our names are based on TV/film production roles, from Runner up to Exec producer. With pretty much linear progression and a passive tier/active tier. 

Highlighted
Esteemed Contributor

Thanks SamR.

 

Hmm, I´m not sure about this:

 


wrote:

You could simply point members to a post where you show your full rank hierarchy

Because members should play more and find out what ranks there still is. But I think it is good idea to point a post where I explain ranks what has been earned so far. They can find a structure there.

 

And one lesson I have learnt is that you should not tell your metrics behind of ranks because then members can play and earn ranks with a wrong way.

 

Edit: And I like those stars as a progress indicator also.

---------------------------------------------------------------------

My latest Product idea - Renew the quote feature


Highlighted
Trusted Contributor

I'm not saying publish the ranking formula, just a list of the ranks and a hint or two on what powers progression. Although it is pretty obvious, take part in the community to progress!

 

You can always add in some hidden ranks above your full structure for the power users. 🙂 

 

We decided to post our full list because we found it made the conversation easier when dealing with someone who was confused but it all. This was worse in the past when we had rank names that could have been seen to carry expectations around knowledgeability of the user. "what makes that person better than me" that sort of thing. To which we respond, "it's a bit of fun - have a look here >>>"

 

I'm hoping some of the capability from Jive comes over soon. I like the specialisations section on the Apple community for example. 

Highlighted
Esteemed Contributor

SamR wrote:

 

I'm hoping some of the capability from Jive comes over soon. I like the specialisations section on the Apple community for example. 


Tell more about this? Or from where I can read more?

---------------------------------------------------------------------

My latest Product idea - Renew the quote feature


Highlighted
Esteemed Contributor

I don´t start a new topic for this: Do you use complex ranks?

 

I mean for example, VIP-members rank is VIP. But if I add something to it, like Spotify-Gugu so certain user´s special rank would be like "VIP & Spotify-Guru".

 

Is it ok to use this kind of ranks, or it doesn't matter at all?

 

---------------------------------------------------------------------

My latest Product idea - Renew the quote feature


Advisor

Hi, I may be a little late in helping on this topic, but I've come up with leaderboard level names for a few communities and I always try to focus on the industry terminology, artifacts, and history to come up with names. Try to think of things that level up in your field, such as storage space, history of technology, etc. I supported a building efficiency community and we made our levels floors of a building, skipping floor 13 and ending at the penthouse. In my current community, we use data rate units for leaderboard level names. Some examples to come up with something creative. 🙂