Khoros Atlas Logo

%3CLINGO-SUB%20id%3D%22lingo-sub-226086%22%20slang%3D%22en-US%22%3ESlack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-226086%22%20slang%3D%22en-US%22%3E%3CP%3EAnybody%20using%20the%20API%20to%20communicate%20to%20Slack.%20Interested%20in%20use%20cases%20as%20we%20want%20to%20open%20this%20as%20a%20new%20channel%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-562644%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-562644%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EOpsgenie%20has%20a%20bidirectional%20integration%20with%20Slack.%20It's%20easy%20to%20configure%20and%20powerful%3A%20notifications%20of%20Opsgenie's%20robust%20alerts%20go%20right%20into%20your%20Slack%20channel.%20In%20turn%2C%20users%20can%20acknowledge%2C%20close%2C%20or%20assign%20these%20alerts%20from%20the%20channel.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-562307%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-562307%22%20slang%3D%22en-US%22%3E%3CP%3ESharing%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2FKhoros-Community-Discussions%2FAbility-to-browse-TKB-via-Slack-for-internal-users%2Fm-p%2F562305%23M8980%22%20target%3D%22_self%22%3Ehere%3C%2FA%3E%20an%20update%20on%20this%20topic%20posted%20on%20a%20different%20thread.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-562170%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-562170%22%20slang%3D%22en-US%22%3E%3CP%3EHello!%20I%20created%20a%20new%20thread%20with%20the%20use%20case%20scenario%20that%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F79733%22%20target%3D%22_blank%22%3E%40Tim_Dickinson%3C%2FA%3E%26nbsp%3Bdescribed%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2FKhoros-Community-Discussions%2FAbility-to-browse-TKB-via-Slack-for-internal-users%2Ftd-p%2F562163%22%20target%3D%22_self%22%3Ehere%3C%2FA%3E.%20Please%20take%20a%20look%20and%20share%20your%20feedback!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-562161%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-562161%22%20slang%3D%22en-US%22%3E%3CP%3EOne%20more%20use%20case%20my%20team%20has%20just%20discussed%20is%20letting%20internal%20(not%20external%20users)%20support%20folks%20do%20community%20searches%20from%20Slack.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-523818%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-523818%22%20slang%3D%22en-US%22%3E%3CP%3EThank%20you%20for%20your%20reply%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F73186%22%20target%3D%22_blank%22%3E%40NickH%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%22%3CSPAN%3EFrom%20a%20Khoros%20community%20roadmap%20perspective%2C%20we%20aren't%20planning%20to%20deliver%20a%20slack%20integration%20this%20year%20as%20our%20primary%20focus%20is%20on%20CRM%2C%20but%20it%20is%20certainly%20being%20discussed%20and%20evaluated%20against%20other%20integrations%20we%20can%20productize.%20Beyond%20CRM%2C%20our%20focus%20this%20year%20is%20on%20improving%20our%20platform%20capabilities%20and%20our%20integration%20framework%20to%20make%20these%20types%20of%20integrations%20easier%20to%20develop%20and%20maintain.%22%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EI%20am%20sorry%20to%20read%20this%20is%20not%20on%20the%20immediate%20roadmap%2C%20but%20I%20can%20seek%20%22Plan%20B.%22%20I%20can%20see%20Slack%20integration%20as%20the%20new%20%22reply%20by%20email%3A%22%20community%20members%20will%20get%20a%20notification%20(this%20brings%20up%20a%20new%20opportunity%20for%20Lithium%20to%20improve%20the%20ability%20to%20follow%20people%2C%20places%2C%20and%20content)%2C%20and%20posting%20to%20Slack%20will%20add%20the%20comment%20or%20answer%20into%20the%20discussion%20within%20the%20community.%26nbsp%3B%20%3CSTRONG%3ECan%20you%20share%20Lithium's%20ideas%20of%20how%20they%20believe%20this%20will%20work%20and%20what%20the%20customer%20experience%20will%20be%3F%3C%2FSTRONG%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EThanks%20again%20for%20your%20reply%20Nick.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%3CSPAN%3EBest%2C%3CBR%20%2F%3EToby%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-523784%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-523784%22%20slang%3D%22en-US%22%3E%3CP%3EThere%20are%20certainly%20integrations%20with%20slack%20(and%20other%20team%20based%20collaboration%20tools)%20that%20make%20sense.%20The%20two%20biggest%20categories%20I%20see%20are%3A%3C%2FP%3E%3COL%3E%3CLI%3ENotifications%3C%2FLI%3E%3CLI%3ECollaboration%3C%2FLI%3E%3C%2FOL%3E%3CP%3EFor%20notifications%2C%20it%20would%20be%20similar%20to%20email%20notifications%2C%20subscribing%20to%20certain%20boards%20%2F%20topics%20and%20choosing%20to%20be%20notified%20via%20a%20slack%20channel.%20This%20would%20work%20particularly%20well%20for%20group%20chat%20rooms.%20The%20challenge%20here%20is%20that%20slack%20is%20more%20immediate%20and%20time%20based%20and%20lacks%20some%20of%20the%20workflow%20capabilities%20to%20manage%20those%20notifications%20at%20scale%2C%20but%20the%20convenience%20and%20immediacy%20could%20be%20of%20value.%3C%2FP%3E%3CP%3ECollaboration%20use%20cases%20is%20where%20I%20see%20move%20value.%20Being%20able%20to%20quickly%20share%20a%20community%20conversation%20with%20an%20internal%20person%20or%20team%20and%20discuss%20it%20privately%20to%20determine%20the%20right%20response%20or%20content%20to%20share.%20Slack%20is%20an%20important%20channel%20for%20how%20people%20communicate%20internally%20and%20making%20it%20easy%20to%20share%20and%20communicate%20around%20community%20content%20could%20help%20connect%20the%20community%20to%20those%20internal%20collaboration%20tools%20more%20tightly.%20Very%20similar%20integrations%20could%20be%20suggested%20for%20MS%20teams%2C%20Asana%2C%20JIRA%2C%20etc.%3C%2FP%3E%3CP%3EFrom%20a%20Khoros%20community%20roadmap%20perspective%2C%20we%20aren't%20planning%20to%20deliver%20a%20slack%20integration%20this%20year%20as%20our%20primary%20focus%20is%20on%20CRM%2C%20but%20it%20is%20certainly%20being%20discussed%20and%20evaluated%20against%20other%20integrations%20we%20can%20productize.%20Beyond%20CRM%2C%20our%20focus%20this%20year%20is%20on%20improving%20our%20platform%20capabilities%20and%20our%20integration%20framework%20to%20make%20these%20types%20of%20integrations%20easier%20to%20develop%20and%20maintain.%20We're%20looking%20at%20our%20API%20completeness%2C%20evaluating%20top%20Web%20hooks%20to%20add%2C%20and%20even%20exploring%20a%20real-time%20event%20feed%20(community%20firehose)%20to%20add%20to%20our%20already%20robust%20set%20of%20platform%20capabilities.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-523530%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-523530%22%20slang%3D%22en-US%22%3E%3CP%3EThanks%20so%20much%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F37%22%20target%3D%22_blank%22%3E%40JakeR%3C%2FA%3E%26nbsp%3B!%3C%2FP%3E%3CP%3E%22%3CSPAN%3EI%20want%20employees%20to%20use%20Community%20more%22%20I%20agree%20100%25%3CBR%20%2F%3EJust%20like%20reply%20by%20email%2C%20I%20would%20like%20to%20make%20it%20easy%20for%20employees%20to%20participate.%20If%20they%20are%20collaborating%20on%20Slack%20and%20uncover%20a%20solution%2C%20I%20would%20like%20to%20make%20it%20easy%20for%20them%20to%20share%20it%20with%20a%20FAQ%20or%20Pro%20Tips%20area%20within%20my%20community.%3CBR%20%2F%3EI%20have%20been%20searching%20for%20documentation%2C%20but%20cannot%20seem%20to%20find%20it.%3CBR%20%2F%3EThank%20you%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F29294%22%20target%3D%22_blank%22%3E%40MegH%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75388%22%20target%3D%22_blank%22%3E%40VinhJ%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F73186%22%20target%3D%22_blank%22%3E%40NickH%3C%2FA%3E%26nbsp%3B%3CBR%20%2F%3ECheers%2C%3CBR%20%2F%3EToby%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-523520%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-523520%22%20slang%3D%22en-US%22%3E%3CP%3EUnfortunately%2C%20I%20do%20not%20know%20the%20answer%20to%20this%20one.%26nbsp%3B%20Perhaps%20even%20worse%2C%20I%20am%20known%20within%20Khoros%20as%20the%20anti-slack%20guy%20(not%20because%20I%20dislike%20the%20software%2C%20but%20because%20I%20want%20employees%20to%20use%20Community%20more...but%20I%20digress)%2C%20but%20I%20can%20certainly%20see%20the%20use-cases%20for%20an%20integration.%26nbsp%3B%3C%2FP%3E%0A%3CP%3EI%20will%20send%20up%20a%20bat-signal%20for%20some%20appropriate%20people%20that%20can%20probably%20offer%20some%20real%20insights....%3C%2FP%3E%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F29294%22%20target%3D%22_blank%22%3E%40MegH%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F75388%22%20target%3D%22_blank%22%3E%40VinhJ%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F73186%22%20target%3D%22_blank%22%3E%40NickH%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-523483%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-523483%22%20slang%3D%22en-US%22%3E%3CP%3EGood%20day%20folks%20-%20does%20anyone%20have%20final%20answers%20or%20experiences%20to%20share%3F%20Looks%20like%20we%20all%20want%20to%20utilize%20Slack%2C%20has%20anyone%20implemented%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-514106%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-514106%22%20slang%3D%22en-US%22%3E%3CP%3EI'd%20love%20this!%20I%20would%20love%20to%20see%20whenever%20a%20customer%20comes%20to%20our%20community%20and%20posts%20a%20topic%2C%20we%20would%20get%20notified%20via%20slack.%20Is%20this%20coming%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-509845%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-509845%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F52690%22%20target%3D%22_blank%22%3E%40farrcycle%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F81379%22%20target%3D%22_blank%22%3E%40DileepK%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F32903%22%20target%3D%22_blank%22%3E%40tyw%3C%2FA%3E%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fcommunity.khoros.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F11418%22%20target%3D%22_blank%22%3E%40lwhite%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThat%20is%20an%20interesting%20topic%20and%20it%20is%20feasable!%3C%2FP%3E%3CP%3EI%20wonder%20what's%20your%20use%20case%20to%20integrate%3F%26nbsp%3B%3C%2FP%3E%3CP%3EBest%26nbsp%3B%3C%2FP%3E%3CP%3EJan%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-509768%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-509768%22%20slang%3D%22en-US%22%3E%3CP%3EMee%20to%20.%20Please%20let%20me%20know.%20If%20anyone%20integrated%20slack.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-502571%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-502571%22%20slang%3D%22en-US%22%3E%3CP%3ESame!%20I'd%20love%20to%20get%20feedback%20from%20anyone%20that%20integrated%20Slack.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-502519%22%20slang%3D%22en-US%22%3ERe%3A%20Slack%20Integration%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-502519%22%20slang%3D%22en-US%22%3E%3CP%3EMe%20too.%26nbsp%3B%20I%20know%20this%20post%20is%20from%202016%20but%20curious%20to%20hear%20if%20you%20were%20able%20to%20integrate%3F%3C%2FP%3E%3CP%3EThanks%2C%3C%2FP%3E%3CP%3ELynne%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Esteemed Contributor
Esteemed Contributor

Re: Slack Integration

Thank you for your reply @NickH 

"From a Khoros community roadmap perspective, we aren't planning to deliver a slack integration this year as our primary focus is on CRM, but it is certainly being discussed and evaluated against other integrations we can productize. Beyond CRM, our focus this year is on improving our platform capabilities and our integration framework to make these types of integrations easier to develop and maintain."

I am sorry to read this is not on the immediate roadmap, but I can seek "Plan B." I can see Slack integration as the new "reply by email:" community members will get a notification (this brings up a new opportunity for Lithium to improve the ability to follow people, places, and content), and posting to Slack will add the comment or answer into the discussion within the community.  Can you share Lithium's ideas of how they believe this will work and what the customer experience will be?

Thanks again for your reply Nick.

Best,
Toby

 

Community Manager - Seismic Software
0 Kudos
Reply
Loading...
Highlighted

Re: Slack Integration

One more use case my team has just discussed is letting internal (not external users) support folks do community searches from Slack.

--
I'm the Community Manager at SailPoint's B2B identity governance community, Compass.
Reply
Loading...
Highlighted
Occasional Contributor
Occasional Contributor

Re: Slack Integration

Hello! I created a new thread with the use case scenario that @Tim_Dickinson described here. Please take a look and share your feedback! 

0 Kudos
Reply
Loading...
Khoros Staff
Khoros Staff

Re: Slack Integration

Sharing here an update on this topic posted on a different thread.

0 Kudos
Reply
Loading...