We have found that when our moderators use Response in support of their activities, this does not result in clearing the Moderator flag in the Community UI.
I was curious to know if others saw this as well, and if so, is there a way that the Moderator flag can be cleared when moderating topics via Response.
Any and all input appreciated!
Solved! Go to Solution.
This is a current limitation, moderator flags need to be cleared natively in the Community and not cleared through reading on Response.
Here is an existing idea on this very topic! https://community.khoros.com/t5/SMM-Ideas/Option-to-clear-moderator-unread-PM-flags-in-Community-whe...
I would love to see this functionality make it into our Community product!