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Respected Contributor
Respected Contributor

Users Can't Subscribe to Boards

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Okay, I'm at a bit of a loss here. When I'm logged in, I have a Subscribe ability for boards:

 

Screen Shot 2015-10-11 at 1.15.08 PM.png

 

 

However when a user selects the same dropdown, they don't have the Subscribe or Bookmark options: 

 

Screen Shot 2015-10-11 at 1.15.33 PM.png

 

I've made sure that Use subscriptions and Use bookmarks are granted for this board (and in general):

 

Screen Shot 2015-10-11 at 1.16.01 PM.png

 

Any ideas why this isn't working?

 

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6 Replies 6
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Re: Users Can't Subscribe to Boards

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It could be two things:

1. If the user has not verified thier email address, they cannot subscribe.

2. Admin > System > Subscriptions > Turn off board subscriptions may be enabled.
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Respected Contributor
Respected Contributor

Re: Users Can't Subscribe to Boards

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You are my hero @BrianOblinger! It was #2. 🙂

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Advisor
Advisor

Re: Users Can't Subscribe to Boards

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Hey @BrianOblinger, Trying to figure out why we don't have the option to "subscribe to a forum" available. I checked to see if it's enabled and it is. Any other suggestions? We're on the new responsive platform. Thanks!

Rachel

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Re: Users Can't Subscribe to Boards

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Hi @rmakool - I took a look at your community and a few other responsive sites. Looks like there isn't a Forum Options menu anywhere on the page to even find the option to subscribe (among other things). Could be an oversight or honest CSS mistake. You may want to inquire with Lithium Support.

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Advisor
Advisor

Re: Users Can't Subscribe to Boards

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Thanks @BrianOblinger! Put in a ticket with support on Friday. Hope you had a good conference. 

Rachel

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New Commentator

Re: Users Can't Subscribe to Boards

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Guys thank you for being helpful to our community here. I am still having an issue because I am not receiving any notifications for all updates on the board that I subscribed to or even on the specific questions. I also updated my notification settings in My Subscriptions but still no luck on it. Please help us. Thank you in advance.

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