Khoros Community

Esteemed Contributor
Esteemed Contributor

What does a "completed" status really do?

I've tried to find this in the communty to no avail.   My question is when you set an idea status as COMPLETED, what does that do?  Is it searchable?   Can people still vote and comment on it?   The information bubble only says that it displays to users as being closed.

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Community manager in the Micro Focus Community. My computer always used to beat me at chess, but it is no match for me now I changed the competition to kick boxing.
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Re: What does a "completed" status really do?

Completed Status usually closes the topic down - no more comments or kudos can be assigned to it. This allows you to "close the book" on that idea. This is typically used for things that are implemented. 


Samantha O'Connor
Community Manager
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Esteemed Contributor
Esteemed Contributor

Re: What does a "completed" status really do?

Usually?   Are there cases where it doesn't stop votes or comments?  (Thanks for the response BTW @Samantha_O)

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Community manager in the Micro Focus Community. My computer always used to beat me at chess, but it is no match for me now I changed the competition to kick boxing.
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Re: What does a "completed" status really do?

I have seen it still allow kudos, but lock a thread and not allow comments. Not sure if it was a bug, functioning as designed, or intentional by the Community.

Samantha O'Connor
Community Manager
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Esteemed Contributor
Esteemed Contributor

Re: What does a "completed" status really do?

Unfortunately, that's not the way it works in our community.  I just tested as a regular user, no special roles, and I could kudo, and comment on an issue what was marked 'Delivered' or the others marked  with completed status. 😞  From what I can tell, it does exactly what the information bubble says, and no more.   It displays to users as being closed.

 Capture.JPG

 

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Community manager in the Micro Focus Community. My computer always used to beat me at chess, but it is no match for me now I changed the competition to kick boxing.
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Esteemed Contributor
Esteemed Contributor

Re: What does a "completed" status really do?

I found this article.  Apparently marking an idea COMPLETED does nothing but add the tag to the idea.  To turn off kudos and comments, you have to do so on each article:

https://lithosphere.lithium.com/t5/Ideas/Block-kudos-or-comments-on-ideas/ta-p/109157

 

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Community manager in the Micro Focus Community. My computer always used to beat me at chess, but it is no match for me now I changed the competition to kick boxing.
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Khoros Guru
Khoros Guru

Re: What does a "completed" status really do?

You should be able to select in Admin > Discussions > Ideas

"Prevent users from giving kudos on completed Ideas"

Any Status created that is set to "Completed" means votes/kudos can be shut off for multiple scenarios (e.g. "Rejected").

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Esteemed Contributor
Esteemed Contributor

Re: What does a "completed" status really do?

Thanks @ScottR.  I hadn't noticed that setting and nobody else, even Lithium support pointed that out.   That works for half of it, the kudos part.   As far as I can tell, you still can't stop people from posting unless you move it to somewhere they can't. 

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Community manager in the Micro Focus Community. My computer always used to beat me at chess, but it is no match for me now I changed the competition to kick boxing.
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Lithium Alumni (Retired) Lithium Alumni (Retired)
Lithium Alumni (Retired)

Re: What does a "completed" status really do?

You can close comments on individual ideas by selecting "block new comments" from the idea menu.

ideas-menu.png



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Esteemed Contributor
Esteemed Contributor

Re: What does a "completed" status really do?

Thanks..I had overlooked that one.   Too bad there's not a way to globaly do that like you can with Kudos.  I think I've got it figured out now...thanks everyone!

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Community manager in the Micro Focus Community. My computer always used to beat me at chess, but it is no match for me now I changed the competition to kick boxing.
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