Could Lithium automatically reject any post to a facebook page that contains a clickable link?

[chloeswain]

Is there a way to set the filter so that any post that comes in from a customer to a company Facebook page would be automatically rejected if the comment contains a clickable link?

Which Lithium product could do something like this?

Thanks for any help on this!

[Fellsteruk]

Hi,

I dont think you can do it "out the box" also it would be difficult to know what is a company Facebook page vs a normal one. I was going to suggest adding Facebook.com/ to a smut  filter to replace with something but I tested that and it doesn't work on links which TBH I think is a flaw of the system because someone could post a link with a smutty word in the URL and it wouldn't be picked up. 

Maybe someone has an idea of someway to achieve this with dev. 

[chloeswain]

Thanks for looking into this, Stephen. I'm trying to help a company figure out if they should go with a Lithium product to help screen misleading posts on their Facebook page from competitor companies which entice customers to try external sites to find deals (which don't exist and then cause confusion and anger on the part of the customers). Wish there was some way to do this with Lithium...

[Fellsteruk]

So basically your looking for a tool to monitor and filter posts of a certain content and take an auto action like delete? Not aware of any tools that will do all of this however Lithium do have an engagement tool called LSW "lithium social web" this is a workflow tool that you could hook your Facebook pages into which would then be used as the primary tool for responding to Facebook posts/comments on your page.

What you could do is create some keyword groups "tags" which will automatically be tagged to content containing certain words you can then use these tags to manage workflow and priority so anything tagged with "competitor" for example could be treated as a priority1 so it's worked first.

As another suggest you could add www.facebook.com to the blacklist on your Facebook page via the admin panel this will remove any posts that contains the link or any part of the link equally in Facebook you can configure a page to not allow links however it's a on or off for all kinda setting.

Hope this helps