Hi, I am looking for customer examples of Help Centers using the Knowledge base feature in Community.
Is anyone doing this or know of any example sites? Has anyone migrated existing Help Center documentation to be hosted entirely in a KB on Khoros and willing to share experience?
I migrated a Drupal based help site onto Khoros leveraging TKB, you can take a look at the site if your want https://community.talktalk.co.uk/
Happy to discuss in more detail but my advice would be:
Good luck with the migration.
Checkout some of the stuff i've built using the platform:
Community l Ideation l Blog l Product Hubs l Check & Report l Service Status
My latest Ideas: Vanity URL Manager l @mention Roles l LSW Password Policy
One of our customers is using the TKB as their Main help page https://wissen.consorsbank.de/t5/Hilfe-FAQ/ct-p/Hilfe
There was no migration involved, everything is on Khoros
They also use the TKB in a more structured approach for a step-by-step guide in financial knowledge (fully custom):
Another Example from another client:
Category Level: https://community.swisscom.ch/t5/Internet-Wissensbox/tkb-p/tkb_internet_de
Artricle Level: https://community.swisscom.ch/t5/Internet-Wissensbox/Internet-Box-im-Haushalt-mit-Netzwerkverkabelun...
Thanks for sharing your experience. Is there a url you can share where I can check out the results of the migration?
Thanks for sharing. The site looks really great - I love the overlay to help members find the article they are looking for rather than scrolling through a big long KB article page.
Thanks for sharing. The category page for Swisscom is really nice with the cards. I guess that's a custom template?
Yes this is a custom page/design
Here is a link to our Support TKB Knowledge Base. We migrated thousands of articles from salesforce - We use product association and labels to organize https://community.qlik.com/t5/Knowledge/tkb-p/qlik-support-knowledge-base
We also have an integration with Qualtrix for 5 star rating on articles (replacing kudos)
When at Anaplan, we created a few different styles:
Traditional article tiles with multi-select labels. Similarly, can combine multiple TKBs to be displayed onto a parent Category with the labels as well as needed.
Accordion style - Each accordion is an individual TKB article that can be edited on the backend still, but presented in a book like style with various chapters.
Thanks for sharing Melissa, I love the layout and styling you've implemented there.
Thanks for sharing this insight Stan. I like the inclusion of an image with each article definitely makes it look very attractive. Sometimes big repositories of documents can be a little dry to consume so this is really nice.
Are you able to share any background on approx level of effort you invested in creating this new custom skin for your tkb landing page?
You can check any of the articles here: https://community.graphisoft.com/ Most content is still from migration from Wordpress.
@StanGromer Hello Stan! The second example you've shared is very similar to what we envision to build on our KB. Could you please share with us which plugin you have used and/or vendor that developed this page for you?
@beacampos We built it all in-house. It's just utilizing the Khoros API to display the knowledge bases a bit differently.
thank you so much!
i had a look on your knowledge base. How did you get the default search option set to knowledge base upon entering the TKB?
For us this was set by the Professional Services team of Khoros. This way depending on where you are on the community, you will get the current category type as the default search place: https://community.graphisoft.com/t5/Graphisoft-Insights/Community-site-improvements-in-2022/ba-p/365...
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