Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to activate "Email to a friend"

Hey guys, 


Do any of you know how to activate or fix the "email to a friend" option? We've never been able to use it. The same error message keeps showing up.


 Enviar un mensaje de correo electrónico a un amigo - Comunidad Somos Belcorp.clipular.png


"We're sorry, at the moment is not possible to send the email.

Wait for a few minutes and try again"


But it's been several months now. Is it something I have to set up from admin? Or do I have to see this with the lithium team?

Thanks a lot!


It would really help us to increase the traffic to our community.


1 Reply 1



I would recommend you log a support ticket so the Lithium team can investigate for you, as it should be enabled by default.


In the meantime, if you'd like to check the template for the email, you can go into Studio, then the Text Editor, then Email Text. The template you are looking for is called Email Message. You can change the text of the template here and also try sending an email to yourself to test it.




Welcome to the Technology board!

Curious about our platform? Looking to connect on social technology? You've come to the right place!

Are you a Khoros customer? For direct assistance from our Support team, please visit the Support Forum.