I created a new role with new permissions and created a new rank to appear when a user is assigned that role.
The rank isn't appearing - why would that be?
@NicolaC - Looks like the user is getting assigned multiple roles which may be triggering a rank higher than the one which is supposed to show the icon. Can you check if that's the case? The higher rank in the structure takes priority.
I hope this helps.
Thank you for responding. I checked and made sure the user has only the new role assigned to them.
When I assign an older role they get a rank but when I assign the newly created role they don't get a rank. Both roles have ranks associated to them and look exactly the same in settings.
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