Hi, I was trying to find out the difference between total active time and total in app time in khoros. What do they mean and how I can manage productivity efficiently
I think you are looking for the documentation on agent activities metrics. The page includes most of the definitions you are looking for and additional context in the comments.
Thanks CyJervis, seems like I don't have access to the page. I have requested the community team via email to grant me access. Hopefully that will resolve my query. Thanks a lot
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