Total active time

[kchowdhary]

Hi, I was trying to find out the difference between total active time and total in app time in khoros. What do they mean and how I can manage productivity efficiently

[CyJervis]

I think you are looking for the documentation on agent activities metrics.  The page includes most of the definitions you are looking for and additional context in the comments. 

[kchowdhary]

Thanks CyJervis, seems like I don't have access to the page. I have requested the community team via email to grant me access. Hopefully that will resolve my query. Thanks a lot