Chatbots are essential tools for managing volume at scale, but it can be easy to get in over your head and set too lofty goals, pick the wrong bot, or build a bot that’s too difficult to maintain (“bot rot”). Learn how to audit your customer intents, prioritize which automations to build first, and what to measure and optimize to drive the biggest increases in customer satisfaction and care team efficiency.
Live Q+A:
Moderator:
Speakers:
Replay it on demand here