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Deflect & Contain: Self-service & Chatbot ROI Webinar

21-11 _ Digital Deflect & Contain ROI Webinar [GLOBAL]_Meta Image.jpg
Published on ‎10-08-2021 04:40 PM by Khoros Staff | Updated on ‎12-02-2021 09:32 AM

Tuesday, Nov 16
11am AEDT |  1pm GMT | 11am CT

 

Two thirds of consumers look for self-service solutions to their problems before they reach out for help. And when they do engage you, the majority of consumers don’t care if brands use chatbots or human agents to resolve their inquiries — just get it done.

 

Self-service deflection and chatbot containment can save brands millions. In this 30 minute session, we explain how to calculate your brand’s potential ROI using brand communities and conversational AI — including;

 

  • How to measure self-service community deflection ROI
  • How to measure partial and full chatbot containment ROI
  • Why brands should adopt the ultimate savings KPI: “Success Rate”
  • How to connect your tech stack into a digital-first service funnel

 

Speakers:
Josh Snider, Chatbot Product Marketing
Jacob Borgeson, Community Product Marketing

 

Watch the on-demand webinar 

 



Start:
Tue, Nov 16, 2021 11:00 AM CST
End:
Tue, Nov 16, 2021 11:30 AM CST
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