Webinar: Why CX Programs Struggle to Demonstrate Results

Published on ‎04-23-2021 12:40 PM by Khoros Staff | Updated on ‎04-23-2021 12:42 PM

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Despite heavy investment over the past few years, CX programs are struggling to demonstrate measurable business outcomes. One of the primary reasons for this is the lack of a comprehensive and unified view of the customer experience.


A proliferation of siloed, mostly survey-based, VoC efforts across the organization has resulted in a myopic approach to acquiring and acting on CX insights and a fragmented view of the customer that often does more harm than good.


Join us for a frank discussion about data silos, survey fatigue, and how to create a unified view of your customers to drive better collaboration internally and deliver on the promise of customer data.


In this webinar, you'll learn:

  1. Three steps to proving the business results of your CX program

  2. Why the right data is key to transforming customer insights into business outcomes

  3. How to create a unified view of the customer at your organization


Not able to join us live? We have you covered! We’ll share a recording of this webinar with everyone who registers.


Registration link

Wed, May 26, 2021 01:00 PM CDT
Wed, May 26, 2021 02:00 PM CDT
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Khoros Staff

Did you miss the webinar? No sweat! You can watch the on-demand recording of the webinar here: