Public
Crises will happen and there’s a chance your crisis management plan may not address the situation at hand. To build a flexible and agile plan, we’ll discuss the key roles and responsibilities critical to scale important communications as well as how to identify and take action on emerging crises, serve customers when volumes spike, and how to bring customers together with the right information.
Live Q+A:
Wednesday, October 14, 2020 at 12:00 PM - 12:30 PM CT
Moderator:
Aurora Lujan, Khoros, Strategist
Speakers:
Joël Viotti, Swisscom, Social Media Manager
Giovanna Dimperio, H-E-B, Director of Digital Marketing
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Do more than “just support” and turn your community into an innovation and connection engine. With guidance from a Maturity Model roadmap, turn your community into a powerful network that drives engagement and growth across your entire brand; from R&D and Product to Sales and Marketing. Come to this session to learn how to take your community to the next level.
Live Q+A:
Wednesday, October 14, 2020 at 12:00 PM - 12:30 PM
Moderator:
Jon Wishart, Khoros, Business Value Director
Speakers:
Jeff Medford, Microsoft, Director, Product Marketing
Jamie Johnston, Spotify, Community Program Manager
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Chatbots are essential tools for managing volume at scale, but it can be easy to get in over your head and set too lofty goals, pick the wrong bot, or build a bot that’s too difficult to maintain (“bot rot”). Learn how to audit your customer intents, prioritize which automations to build first, and what to measure and optimize to drive the biggest increases in customer satisfaction and care team efficiency.
Live Q+A:
Wednesday, October 14, 2020 at 12:00 PM - 12:30 PM CT
Moderator:
Melissa Inman, Khoros, Senior Strategist
Speakers:
Tara Mueller, Midco, Web Applications Manager
Philippe Mesritz, Khoros, VP, Customers for Life
Replay it on demand here