Community Manager Appreciation Day (CMAD) is right around the corner on January 27th. This month, we'll be publishing content in Atlas to celebrate CMAD and educate others on the vital role Community Managers play in the customer's journey. We're thrilled to start things off with an exciting contest!
The CMAD 2020 Contest is in honor of Community Manager Appreciation Day and is open to Atlas members. The two winners of the CMAD 2020 Contest will each receive one ticket to Khoros Engage 2020, held in Austin, TX on October 12 - 14, 2020.
Contestants must reply to this blog and answer the question, “What advice would you give to a new Community Manager?” in 500 words or less or a 1-2 minute video. This contest is open to Atlas members of all roles and backgrounds, not just Community Managers.
We encourage you to be creative and original in your submission. Feel free to use props, tell jokes, or share tell a heartfelt story of a lesson you would like to pass on to Community Managers.
Best of luck to everyone and happy Community Manager Appreciation Day!
How to submit to the contest:
How the winners are determined:
Terms and Conditions:
The advice I would give to a new Community Manager is to follow your gut. You're in this position for a reason and that reason is normally to be the voice of your customer. I'm sure you have spent many months talking to your customers, listening to their struggles, etc. You know exactly what they are looking for out of a Community. Many people may try and change it to something that you know won't be successful, so listen to your gut and have a backbone. Never second guess yourself as you wouldn't be in this demanding position if you didn't deserve/know what you were talking about!
My advice to a new community manager is to not forget that the heart of your community is the community. That means people. Yes, you have business objectives to meet, and you will, as long as you don't forget that your community is who you are serving, too. Keeping them in mind will help you to not only be more successful in achieving your goals (especially since you won't have to keep revisiting ideas if you nail it the first or second time around), but you will also deliver people-oriented programs that will FEEL good.
Good luck to all the EMEA and APEC community managers... Oh wait... that's right we're not able to join in...
below reference may be lost on anyone not from the UK and below a certain age....
My advice to community managers is to care about people and realize that the small gestures make a big difference. People thrive when you give them good feelings so spread around with authenticity.
on the other hand, the business side, make sure you know how to showcase the value of community either through verbatims, user stories, benchmarks and whatever aligns with your brand.
You, as a CM, can make a huge difference
My advice is to spend as much time reviewing your strategic goals and objectives as you spend planning and establishing them. All too often I see clients spend a TON of time planning for the community's next fiscal year, but not nearly the same amount of time goes into reviewing the year once it's over. And that's critical to determine what worked, what didn't, and what needs to be considered when planning for the next year.
*Khoros employees are not eligible for the contest.*
Hey Folks! I love the advice posted so far!
Sorry about the US and Canada eligibility only! We wanted to get this contest up fast (aka without extensive legal review) and we figured travel might a big barrier to EMEA/APAC folks given the Engage prize is in Austin anyways. We love our
baby Yoda EMEA/APAC customers, and that's why we host events for you too! Like our Connect Event in London next week!
We definitely appreciate your inputs and will make sure to get you included somehow in the future. We also have our Announcing the Khoros Kudos Awards where you can participate as well!
Let's keep the positivity flowing!
Successful community management, like anything worth doing, is about balance:
The answers to these questions are up to you. Do what you feel is right and the dots will connect in one way or another.
Hey @JacobBo I get that and I don’t want to sound like an old fart however Lithium was always an inclusive company who included all customers, I mean it’s not that difficult to offer a compo to win a ticket for free entrance with no travel included “make your own way” you have done it before.
Being a Community Manager of a large membership organization with a diverse audience and aggressive business needs, the best advice I would give to a new community manager is root yourself in the metrics of your community. This will help you get a birdseye view of the issues and opportunities.
At times it’s going to feel like you’re drinking from a firehose and that’s okay. Get comfortable with being uncomfortable.
Work to establish your reputation in the community first so you can become their number one advocate. What pleases one will not please another. Recognize priceless feedback, which might not always be easy to here. Trust that members are donating their time when they give the gift of feedback. Don’t get me wrong, there will be trolls at times but that’s when you enforce the rules creating a safe and welcome space.
Be as transparent as possible so when you’re giving a difficult answer members will understand where you’re coming from. Tailor your responses to the audience. After all, we’re human and not robots behind these usernames.
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