Rob Tarkoff is President and CEO of Lithium, responsible for strategic direction and corporate vision. Rob joined in Sept 2011 from Adobe Systems, where he served as Snr VP and General Manager of the Digital Enterprise Solutions business unit.
Since announcing the successful completion of a $53.4M round of funding led by NEA, many customers have been asking how we plan to put those new resources to work.
The great news is we were already making rapid progress executing a plan to invest in additional product and sales capabilities. This effort began several months ago and we continue to achieve key milestones along that journey. I thought I would highlight a few.
Our near term investments will focus on the following key areas:
As we concentrate our energy in these areas, we will layer in a few product enhancements in the next few months that improve the way internal teams (customer support agents, marketing analysts, etc.) can use the Lithium platform to serve end customers.
The majority of companies are not looking to us to provide a full-fledged internal collaboration platform, but do want a set of capabilities designed from the start with the end customer in mind that enable employees to use social conversations to deliver a better customer experience. We see this as a natural progression.
In 2012 we look forward to adding new ways for employees to join the conversation as we stay true to our external-facing heritage, where end-customer experience defines the design and development of our platform capabilities.
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