Community is driving digital transformation in the 5th fastest growing tech company in Asia-Pacific
Property Exchange Australia (PEXA) is a digital start-up, formed to fulfill a Council of Australian Governments initiative – the peak intergovernmental forum in Australia. Its mission is to modernize the $7.2 trillion residential property market, which is the nation’s largest asset and wealth contributor. PEXA is a national digital platform for completing online property transactions. Its customers include 115 financial institutions and 5,000+ legal and conveyancing firms. Recognized in 2017 as the 5th fastest growing tech company in the Asia-Pacific region, PEXA alleviates the hassle and delay of arranging printed checks for property transactions by offering online financial transactions through the Reserve Bank of Australia – for more than 500,000 transactions per year.
However, learning how to use PEXA is complex.
To fill the gap between customer expectations and reality, PEXA chose to create a Lithium-powered online customer community that includes easily accessible training modules, a help center, and crowd support. By providing insight and knowledge, being open and responsive to feedback, and empathetic to challenges of moving from paper to digital transactions, PEXA is building trust with customers and easing the complexity of digital transformation. Today, the community has 2,500 members who share knowledge, problem-solve, offer support, and access online training—significantly improving the customer experience. PEXA will soon enable single sign-on to its 20,000-strong user-base.
Find out how PEXA has made this journey, the impact it’s had on customers, and how you can use community to drive digital transformation at your company.
Read the PEXA case study
Interested in sharing your own success story? Contact us at Kelly.sullivan@lithium.com
