Rolling out our newest customer case study!
USAA’s had the goal of implementing social support initiatives across 11 major business units while providing superior social service and social network moderation.
By integrating Lithium features with their CRM, USAA has seen a reduction in time to validate a member’s identity; advanced routing techniques to get the right conversation to the right representative and a mechanism to handle spikes in conversation volumes, reducing work queues.
That's not all; read more of their story here!
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