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Khoros Insights Blog
Home of industry insights & best practices from our own community experts, and top contributors.
Khoros Staff

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“Whether you’re starting out or you have a bot already, go talk to your team. Ask them what’s going on and if you can solve their biggest struggles.” — Auburn Berry

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"For me, it's really about bringing the people together and making sure that everyone feels that they're being listened to." - Adriana Afonso

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“Community is more than just a support channel. It's coming in to be a part of our whole experience, on top of the documentation that we provide. ” — Keith Buchanan

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“That's another reason to think about your platform being a customer engagement platform — so there's one place for them to go to.” — Scott Wilder

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“For us, community is one of the channels that we use to engage with our prospects and customers. We really think about it as part of an integrated ecosystem.” — Kelly Rigotti

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“More money is not always going to lead to more happiness, better outcomes. It's not going to lead to being the best version of yourself at work.” — Nate Jaffee

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“As much as we may want to have automated tools, it still comes down to people. You still gotta have people who want to do the right thing for the customer.” — Dameon Welch-Abernathy

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"Operating in a very transparent way, allowing people to have a free flowing conversation with us, and talking to our customers like real human beings, that's really good to build trust and credibility with our audience.” 

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About Khoros Insights Blog
Home of industry insights & best practices from our own community experts, and top contributors.