Company: Takeda
Company background:
Contact: Justine Pangione
Title: Digital Lead
Related URLs:
Kudos Category: All-Ways Connected
1. Tell us about your digital customer experience: When and why did digital customer experience become a focus and priority for your organization and what technology(ies) did you decide to implement to help you, and what problem(s) does it help solve?
We are dedicated to being there for patients and caregivers. We aligned this tool, our agency partners and internal stakeholders to update a process for quicker response times, review and scheduling.
2. What are the benefits of having an integrated community and social media management platform for your organization? How does it improve your strategy for digital customer engagement?
quicker responses to our patient community, internal efficiencies and effectiveness and cost savings.
3. What are your digital results? Please provide your business outcomes and results because of your digital customer experience approach in quantifiable metrics (e.g. revenue, Net Promoter Score, cost savings, brand reputation).
Streamlined processes, with our agency partners and internal stakeholders to shorten thru put time and save time and costs.
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