Happy Valentine’s Day! We’re celebrating YOU and how meaningful you make our work here at Lithium. Our customers amaze us everyday and we are grateful for your loyalty. Here’s just five of the many things we love about you:
1. You focus on making a difference in people’s lives.
Every day, you work to help make your customers’ lives easier, better, and more aligned with values that put humanity first and foremost. You make a better world for all of us.
2. You are forward-thinking, innovative, and loyal. The ideas you bring to Lithium for the type of communities you want to create and the way you want to provide social customer service are amazing. Our innovation is built on your creativity and the ideas you have for what is possible. We don’t say it often enough, but we appreciate your patience with us as we develop products and services, and your willingness to work with us as we both grow.
3. You persist.
Running a community or providing social customer service has its challenges. But you never give up. Whether crowdsourcing solutions or suggesting innovations, going the extra mile to help a customer find an answer -- when things get tough, you persist.
4. You are passionate about customer experience.
Your dedication to customer experience is what inspires us the most. From surprise & delight programs, to personalized customer service, you are passionate about taking CX to the next level and you do so by example.
5. You are courageous trailblazers.
Many of you are trailblazers in your organizations for social customer service and community. You’ve blazed a path forward and have brought social and community to the table as a strong contributor to the business. Your work to prove the value of social customer service and community has taken personal courage, and above all, dedication to your customers’ success.
We’re grateful for you. Thanks for giving us an exceptional “customer experiences”!