2021 Customer Awards: Nintex USA Inc. - Best-in-Class: Community

2021 Customer Awards: Nintex USA Inc. - Best-in-Class: Community

Company: Nintex USA Inc.

Company background: Our process management and automation software improves the way you work with easy-to-use tools for visually managing, quickly automating and continuously optimizing business processes and workflows.

Contact: Milla Zinsser

Title: Digital Content Manager

Related URLs: https://community.nintex.com/

Kudos Category: Best-in-Class: Community

1. Describe your community(s) and how you decided to start a community or grow/change it in the last year? (user request, Khoros suggestion, internal idea, etc.) What is the purpose of your community?
When the Nintex Community was first launched in 2014, its main purpose was to provide an online forum where Nintex customers and partners could ask questions, find solutions, and share knowledge. We decided it was time for a redesign!

2. Tell us about how you made it happen? Did you stage it first? Who got an early look? How did you drive adoption? Did you get executive buy-in? Did you have any key iterations?
Our goal with the redesign was mainly to improve the navigation, deliver content quickly,  showcase community members and recognize their contributions. Our community and design team came together to deliver a clean, easy to use user-focused solution. 

3. What were the results? Tell us how it impacted your customer experience or the outcomes you seek as a business. Please include metrics if possible.
The new design gave our Community a fresh new on-brand look. We have aligned all content to the key capabilities of the Nintex Process Platform, so users can click straight to those via the left-side navigation. Customers can find everything they need about a product in a single place.